Chat Support Agent | Remote | Entry Level

Apply4U | Human-Assisted AI Job & Recruitment Platform; Greater London; Remote; GBP 18,000 - 24,000; Full time

Job summary

Apply4U | Human-Assisted AI Job & Recruitment Platform in London is seeking an entry-level Chat Support Agent to work remotely. You will respond to customer queries via live chat and email, providing accurate product information and maintaining CRM records.

The role emphasizes clear written English, professionalism, and the ability to multitask from a home environment. Prior customer service experience is a plus but not essential, making it suitable for newcomers who are motivated to develop

Qualifications

• Excellent written English and fast typing speed are essential.
• Friendly and professional communication style.
• Ability to multitask and stay focused while working remotely.

Responsibilities

• Respond to customer queries via live chat and email
• Provide accurate information about products and services
• Escalate complex issues to senior support staff when needed
• Maintain detailed records of customer interactions in the CRM system

Skills

Excellent written English

Fast typing speed

Friendly communication

Multitasking

Remote work discipline

Job description

One of our clients is hiring a Chat Support Agent based in London for a remote, entry-level position. This role is perfect for someone with strong communication skills and a passion for assisting customers online.

About the Role

This role is perfect for someone with strong communication skills and a passion for assisting customers online.

Responsibilities

• Respond to customer queries via live chat and email
• Provide accurate information about products and services
• Escalate complex issues to senior support staff when needed
• Maintain detailed records of customer interactions in the CRM system

Qualifications

• Prior customer service experience is a plus but not essential

Required Skills

• Excellent written English and fast typing speed
• Friendly and professional communication style
• Ability to multitask and work remotely with focus and discipline

Preferred Skills

• Prior customer service experience is a plus but not essential

Pay range and compensation package

Equal Opportunity Statement

If you enjoy helping others and want to build a career in customer support, apply today to join our client’s team as a Chat Support Agent!