Remote Chat Continuity Specialist

Hrstalentsolutions; Portsmouth; Remote; GBP 38,000 - 40,000; Full time

Job summary

Hrstalentsolutions is seeking a Chat Conversation Continuity Assistant. This remote role focuses on online chat support, ensuring conversations remain coherent and well-documented while follow-ups are prepared for the next agent.

The position offers flexible hours and is suitable for both full-time or part-time arrangements, with pay described as an hourly rate in the UK market. Strong writing and organisational skills are valued to maintain high-quality customer interactions.

Qualifications

• Clear written communication and ability to read context accurately.
• Comfort with online chat support and following approved responses.
• Ability to stay calm and professional when customers are frustrated.

Responsibilities

• Read the current message and enough prior context to avoid asking the same questions.
• Summarise the conversation for the next colleague and document the next steps.
• Mark conversations complete only after the stated action or handoff has occurred.
• Review pending queues to ensure promised follow-ups are performed.

Skills

Written communication

Customer service

Remote work

Job description

Hrstalentsolutions is seeking a Chat Conversation Continuity Assistant. This remote role focuses on online chat support, ensuring conversations remain coherent and well-documented while follow-ups are prepared for the next agent.

The position offers flexible hours and is suitable for both full-time or part-time arrangements, with pay described as an hourly rate in the UK market. Strong writing and organisational skills are valued to maintain high-quality customer interactions.