Remote Learning Tech Assistant – LMS & AI Tools Support

Mears Group PLC; Gloucester; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Family friendly policies

Employee Assistance Programme

Mears Rewards

Annual Fun Day

Volunteering leave

Cycle to Work Scheme

Share save scheme

Recognition and long service awards

Extra holiday options

Learning and development opportunities

Career progression opportunities

Occupational health support

Green car scheme

Diversity networks

Sick Pay

Life Assurance

Pension contributions

Job summary

Mears Group PLC is seeking a Learning Technology Assistant to provide administration and tech support for learning activities across the business. This remote, UK-based role includes supporting learners, recording data and improving access to learning resources.

You will handle enrolments, schedule training, and assist with automation and AI agent initiatives, while maintaining accurate records and providing first-line support as needed.

Qualifications

• General education knowledge including Maths and English.
• Willingness to learn and develop new skills.
• Strong attention to detail and ability to maintain records.
• Good organisational and communication skills.
• Comfortable using technology and learning new systems.
• Entry-level role with no prior office experience required.
• Driving licence desirable but not essential.

Responsibilities

• Complete general learning administration including monitoring shared inboxes, logging requests, booking sessions and rooms, updating attendance records and collecting learner feedback.
• Support the Learning Management System by maintaining enrolments, course information and learner records.
• Assist with learning process automation, including notifications, request logging and administrative reminders.
• Provide first-line support to learners, managers and instructors, escalating complex issues as required.
• Support the maintenance and accessibility of digital learning materials and resources.
• Maintain accurate records of requests, actions and recurring issues in line with procedures.
• Support the management of the digital learning materials library.
• Assist with the creation and development of AI agents and record feedback on their effectiveness.

Skills

General education awareness

Curious and eager to learn

Attention to detail

Organisational skills

Communication skills

Tech-savvy and quick to learn new tech

Driving licence (desirable)

Education

Maths and English basics

Job description

Mears Group PLC is seeking a Learning Technology Assistant to provide administration and tech support for learning activities across the business. This remote, UK-based role includes supporting learners, recording data and improving access to learning resources.

You will handle enrolments, schedule training, and assist with automation and AI agent initiatives, while maintaining accurate records and providing first-line support as needed.