Learning Technology Assistant

Mears Group PLC; Gloucester; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Family friendly policies

Employee Assistance Programme

Mears Rewards

Annual Fun Day

Volunteering leave

Cycle to Work Scheme

Share save scheme

Recognition and long service awards

Extra holiday options

Learning and development opportunities

Career progression opportunities

Occupational health support

Green car scheme

Diversity networks

Sick Pay

Life Assurance

Pension contributions

Job summary

Mears Group PLC is seeking a Learning Technology Assistant to provide administration and tech support for learning activities across the business. This remote, UK-based role includes supporting learners, recording data and improving access to learning resources.

You will handle enrolments, schedule training, and assist with automation and AI agent initiatives, while maintaining accurate records and providing first-line support as needed.

Qualifications

• General education knowledge including Maths and English.
• Willingness to learn and develop new skills.
• Strong attention to detail and ability to maintain records.
• Good organisational and communication skills.
• Comfortable using technology and learning new systems.
• Entry-level role with no prior office experience required.
• Driving licence desirable but not essential.

Responsibilities

• Complete general learning administration including monitoring shared inboxes, logging requests, booking sessions and rooms, updating attendance records and collecting learner feedback.
• Support the Learning Management System by maintaining enrolments, course information and learner records.
• Assist with learning process automation, including notifications, request logging and administrative reminders.
• Provide first-line support to learners, managers and instructors, escalating complex issues as required.
• Support the maintenance and accessibility of digital learning materials and resources.
• Maintain accurate records of requests, actions and recurring issues in line with procedures.
• Support the management of the digital learning materials library.
• Assist with the creation and development of AI agents and record feedback on their effectiveness.

Skills

General education awareness

Curious and eager to learn

Attention to detail

Organisational skills

Communication skills

Tech-savvy and quick to learn new tech

Driving licence (desirable)

Education

Maths and English basics

Job description

Learning Technology Assistant

Annual salary: up to £28,000.00

Location: Remote, with occasional business travel in line with business needs.

Candidates must be UK based.

Contract: Permanent, Full Time, 40 hours per week

Salary: Up to £28,000 per annum plus benefits package

Mears Group is one of the UK's leading housing and care providers, committed to making a positive difference to the communities we serve. We provide and maintain homes, support local authorities and deliver care services that help people live independently. Our people are at the heart of everything we do, and we are committed to creating opportunities for development, growth and career progression.

About The Role

Working as part of the wider learning team, you will provide administration and technology support to ensure learning activities and systems run effectively across the business. You will support learners, maintain accurate records and help improve access to learning resources.

• Complete general learning administration including monitoring shared inboxes, logging requests, booking sessions and rooms, updating attendance records and collecting learner feedback
• Support the Learning Management System by maintaining enrolments, course information and learner records
• Assist with learning process automation, including notifications, request logging and administrative reminders
• Provide first-line support to learners, managers and instructors, escalating complex issues as required
• Support the maintenance and accessibility of digital learning materials and resources
• Maintain accurate records of requests, actions and recurring issues in line with procedures
• Support the management of the digital learning materials library
• Assist with the creation and development of AI agents and record feedback on their effectiveness

Key Criteria

• Good standard of general education with Maths and English skills essential
• Curious with a genuine willingness to learn and develop new skills
• Strong attention to detail and ability to maintain accurate records
• Good organisational and communication skills
• Comfortable using technology and learning new systems
• No previous office experience required as this is an entry-level opportunity
• Full UK driving licence desirable but not essential

Benefits

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (4 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.
• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.