Remote L1 Data Networking Engineer

New Era Technology; Broughton; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Cycle to work

Life insurance

Private medical insurance

Sick pay

Work from home

Job summary

New Era Technology is seeking a resilient network professional to join our on-site team in the UK. You will work across multi-site managed services, handling onboarding, SLAs, and incident response in a heavy manufacturing context.

You will operate in 3x8 shifts, some on-site and some flexible work-from-home arrangements, and collaborate with cross-country teams under strict safety and quality standards. Strong Cisco/Aruba/Arista/F5 experience is expected.

Qualifications

• 2–3 years’ experience in multi-site managed service network environment.
• Manufacturing campus environment experience advantageous.
• Full UK driving licence (clean preferred).
• Vetting will be a requirement and must be successful.
• Ability to work in shift patterns and on-call.

Responsibilities

• Rigorous and quality driven on-boarding process taking 3 months before sign-off to serve independently.
• Pro-active actions to ensure SLAs and KPIs are achieved.
• Regular documented and communicated updates with clear status, descriptions and actions in Service Now and Jira applications plus others.
• Incidents and Change form part of daily activities and need to be carefully and accurately worked on towards a successful quality closure following predefined steps.
• Preparation of Changes following precise steps, testing, communication and documentation towards a successful closure.
• Entry into Service (EiS) activities assisting colleagues.
• Project implementation assisting colleagues.
• Monitoring and alerts happen daily where knowledge and response skills are required to ensure quick actions are taken.
• Escalation to colleagues and peers, if in doubt without, to seek advice and guidance is encouraged.
• Reviewing and Updating documentation in tools like Confluence are a key element to follow with diligence.
• Equipment Installation, configuration, implementation and de-commissioning.
• Assisting to ‘make good’ and ‘tidy up’ works to deliver a final customer facing environment.
• Assisting stock management and inventory updates are regular activities and need due diligence and accuracy.
• Adherence to all H&S requirements at site(s)
• Cross country involvement with colleagues outside of the UK.
• Participation and contribution in Google, MS Teams (and others) plus Customer facing meetings when required.
• On Duty in a rota of 1 in 3 weeks over a 7-day week.
• Ability to provide input on areas that can be improved for individual and colleagues.

Skills

Customer focus

Teamwork

Autonomy

Communication

Tools

Cisco

Aruba

Arista

F5

Cabling

Job description

New Era Technology is seeking a resilient network professional to join our on-site team in the UK. You will work across multi-site managed services, handling onboarding, SLAs, and incident response in a heavy manufacturing context.

You will operate in 3x8 shifts, some on-site and some flexible work-from-home arrangements, and collaborate with cross-country teams under strict safety and quality standards. Strong Cisco/Aruba/Arista/F5 experience is expected.