On site - L1 Data Networking Engineer

New Era Technology, Inc.; Broughton in Furness; Hybrid; GBP 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Life insurance

Private medical insurance

Sick pay

Cycle to work scheme

Work from home

Zusammenfassung

New Era Technology, Inc. is seeking an experienced network specialist to support multi-site managed services across the UK. You will work with Cisco, Aruba, Arista, and F5 technologies, handle incidents and changes, and coordinate with cross-country teams.

A 2-3 year track record in managed services, a full UK driving licence, and successful vetting are essential. The role includes on-call duties in a 3 x 8 shift pattern, remote collaboration with global colleagues, and documentation in

Qualifikationen

• 2-3 years’ experience in multi-site managed service network environment.
• Full UK driving licence (clean is desired).
• Vetting will be a requirement and must be successful.

Aufgaben

• On- site/on-call duties in a 3 x 8 hour shift pattern.
• Accurate incident handling and change management.
• Documentation updates in ServiceNow, Jira, and Confluence.
• Equipment installation, configuration, and de-commissioning.
• Network monitoring and proactive action to meet SLAs/KPIs.
• Cross-country collaboration and customer-facing meetings as required.
• Escalation and knowledge sharing with team members.

Kenntnisse

Cisco

Aruba

Arista

F5

Networking

IPv4/IPv6

TCP/UDP

DNS/DHCP

BGP/OSPF

IOS

VPN

Routing

Firewall

Cloud environments

Google

Microsoft

Tools

ServiceNow

Jira

Confluence

Jobbeschreibung

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

Key Responsibilities

• Rigorous and quality driven on-boarding process taking 3 months before sign-off to serve independently.
• Pro-active actions to ensure SLAs and KPIs are achieved.
• Regular documented and communicated updates with clear status, descriptions and actions in Service Now and Jira applications plus others.
• Incidents and Change form part of daily activities and need to be carefully and accurately worked on towards a successful quality closure following predefined steps.
• Preparation of Changes following precise steps, testing, communication and documentation towards a successful closure.
• Entry into Service (EiS) activities assisting colleagues.
• Project implementation assisting colleagues.
• Monitoring and alerts happen daily where knowledge and response skills are required to ensure quick actions are taken.
• Escalation to colleagues and peers, if in doubt without, to seek advice and guidance is encouraged.
• Reviewing and Updating documentation in tools like Confluence are a key element to follow with diligence.
• Equipment Installation, configuration, implementation and de-commissioning.
• Assisting to ‘make good’ and ‘tidy up’ works to deliver a final customer facing environment.
• Assisting stock management and inventory updates are regular activities and need due diligence and accuracy.
• Adherence to all H&S requirements at site(s)
• Cross country involvement with colleagues outside of the UK.
• Participation and contribution in Google, MS Teams (and others) plus Customer facing meetings when required.
• On Duty in a rota of 1 in 3 weeks over a 7-day week.
• Ability to provide input on areas that can be improved for individual and colleagues.

Other Job Specifications

• The candidate will undergo detailed vetting to gain security clearance (SC).
• The environment is heavy aircraft manufacturing operations with high quality,strong culture and significant safety on a global basis.
• Proven ability to work overtime, shift patterns and on-call in a rota system.
• 3 x 8-hour shift patterns commencing on site at 06:00am and 10:00am M-F and a work from home shift commencing at 08:00am which can be flexible with agreement. 30-minute break each shift.
• The need to be less than one hour away from site for any On Call emergency activity to be carried out at site
• The ability to be a lone worker on site following the agreed site communications and processes.
• Proven technical skills in technologies like Cisco, Aruba, Arista, F5, Cabling and others.
• Take part in pan-European technical expertise, forums, collaborations and escalations.
• Ability to share and gain knowledge with team members and colleagues.
• Protocols IPv4, IPv6, TCP, UDP, DNS, DHCP, BGP, OSPF
• IOS, VPN, Routing, Firewall, Google, Microsoft, Cloud environments
• Network cabling, copper, fibre, wireless, telephony can be an advantage.
• Customer satisfaction oriented.
• Team member and spirit priority.
• Autonomy.
• Curious.
• Presentable and well mannered.
• Tidy and proud of workmanship.

General background

• 2-3 years’ experience in multi-site managed service network environment.
• Ability to work in shift patterns and on-call.
• Full UK driving licence (clean is desired).
• Vetting will be a requirement and must be successful.
• Cycle to work scheme
• Life insurance
• Private medical insurance
• Sick pay

Work from home

United Kingdom (required)

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