Level 1 Data Networking Engineer

Neweratech; Broughton in Furness; On-site; GBP 25,000 - 35,000; Full time

Job summary

New Era Technology is seeking personnel to support a rigorous onboarding process and to drive SLA/KPI attainment. The role involves incident/change processing in Service Now and Jira, documentation in Confluence, and cross-country collaboration.

The position includes a 3x8 shift pattern with on-call duties and a strong emphasis on security and high-quality customer service. Candidates will work with Cisco/Aruba/F5 networks and related technologies in a heavy aircraft manufacturing context,

Qualifications

• On-boarding process 3 months to serve independently
• Pro-active actions to ensure SLAs and KPIs are achieved
• Regular documented updates using Service Now and Jira
• Incidents and Changes managed daily
• Preparation of Changes with testing and documentation
• Entry into Service (EiS) activities assisting colleagues
• Project implementation assistance
• Daily monitoring and alerts with quick action
• Escalation to colleagues when guidance needed
• Updating Confluence documentation diligently
• Hardware: equipment installation, configuration, implementation and de-commissioning
• Stock management and inventory updates with accuracy
• Adherence to H&S requirements on site
• Cross-country collaboration with UK and non-UK colleagues
• Participation in Google, MS Teams, and customer meetings
• On-call rota: 1 in 3 weeks over 7 days
• Input on improvements for self and colleagues
• Ability to work in a security-conscious environment

Responsibilities

• Each listed item is a separate responsibility from the job posting itemized under Key Responsibilities.

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

Key Responsibilities

• Rigorous and quality driven on-boarding process taking 3 months before sign-off to serve independently.
• Pro-active actions to ensure SLAs and KPIs are achieved.
• Regular documented and communicated updates with clear status, descriptions and actions in Service Now and Jira applications plus others.
• Incidents and Change form part of daily activities and need to be carefully and accurately worked on towards a successful quality closure following predefined steps.
• Preparation of Changes following precise steps, testing, communication and documentation towards a successful closure.
• Entry into Service (EiS) activities assisting colleagues.
• Project implementation assisting colleagues.
• Monitoring and alerts happen daily where knowledge and response skills are required to ensure quick actions are taken.
• Escalation to colleagues and peers, if in doubt without, to seek advice and guidance is encouraged.
• Reviewing and Updating documentation in tools like Confluence are a key element to follow with diligence.
• Equipment Installation, configuration, implementation and de-commissioning.
• Assisting to 'make good' and 'tidy up' works to deliver a final customer facing environment.
• Assisting stock management and inventory updates are regular activities and need due diligence and accuracy.
• Adherence to all H&S requirements at site(s)
• Cross country involvement with colleagues outside of the UK.
• Participation and contribution in Google, MS Teams (and others) plus Customer facing meetings when required.
• On Duty in a rota of 1 in 3 weeks over a 7-day week.
• Ability to provide input on areas that can be improved for individual and colleagues.

Other Job Specifications

• The candidate will undergo detailed vetting to gain security clearance (SC).
• The environment is heavy aircraft manufacturing operations with high quality,strong culture and significant safety on a global basis.
• Proven ability to work overtime, shift patterns and on-call in a rota system.
• 3 x 8-hour shift patterns commencing on site at 06:00am and 10:00am M-F and a work from home shift commencing at 08:00am which can be flexible with agreement. 30-minute break each shift.
• The need to be less than one hour away from site for any On Call emergency activity to be carried out at site
• The ability to be a lone worker on site following the agreed site communications and processes.
• Proven technical skills in technologies like Cisco, Aruba, Arista, F5, Cabling and others.
• Take part in pan-European technical expertise, forums, collaborations and escalations.
• Ability to share and gain knowledge with team members and colleagues.
• Protocols IPv4, IPv6, TCP, UDP, DNS, DHCP, BGP, OSPF
• IOS, VPN, Routing, Firewall, Google, Microsoft, Cloud environments
• Network cabling, copper, fibre, wireless, telephony can