Remote IT Support Specialist — 365 & Service Desk

Watches of Switzerland Group PLC; Narborough; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Watches of Switzerland Group PLC in Narborough is seeking an IT Support Specialist to provide assistance using remote desktop tools and support MS Office 365 applications. You will manage daily enquiries from retail and support teams, ensuring effective communication and problem resolution.

The ideal candidate will possess excellent troubleshooting skills and the ability to work independently in a rotational shift pattern. Various employee benefits include a Holiday Purchase Scheme and 24/7 Employee Assistance Program.

Qualifications

• Experience in providing IT support using remote desktop tools.
• Excellent working knowledge of MS Office 365 including Teams, OneDrive, and Outlook.
• Experience with incident management using ITSM suites.

Responsibilities

• Handle day-to-day enquiries from retail and support colleagues.
• Advise on resolution of issues and escalate complex problems.

Skills

MS Office 365

Troubleshooting

Communication Skills

Remote Desktop Support

Incident Management

Tools

ITSM Suites (ManageEngine, ServiceNow, etc.)

Windows 10/11

Job description

Watches of Switzerland Group PLC in Narborough is seeking an IT Support Specialist to provide assistance using remote desktop tools and support MS Office 365 applications. You will manage daily enquiries from retail and support teams, ensuring effective communication and problem resolution.

The ideal candidate will possess excellent troubleshooting skills and the ability to work independently in a rotational shift pattern. Various employee benefits include a Holiday Purchase Scheme and 24/7 Employee Assistance Program.