IT Helpdesk Technician: Remote Support & 365 Expert

Synergi Tech Ltd; Lincoln; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Lincoln head office

Training programme

Career progression

Modern office facilities

Flexible hours

Holiday allowance

Salary reviews

Diverse technologies

Team events

Job summary

Synergi Tech Ltd in Lincoln is seeking an IT Helpdesk Technician to join our support team. You’ll provide first-line technical assistance to a diverse client base using phone, email, and remote tools, ensuring client businesses run smoothly from our Lincoln head office.

The role covers Microsoft 365, desktop and laptop troubleshooting, and general IT support. You’ll log tickets, resolve issues, and collaborate with experienced technicians, with opportunities for training and career progression.

Qualifications

• Strong technical knowledge of Microsoft Windows desktop and server operating systems.
• Experience with Microsoft 365 administration and troubleshooting.
• Understanding of networking fundamentals including TCP/IP, DNS, and DHCP.
• Familiarity with remote support tools and helpdesk ticketing systems.
• Excellent problem-solving and analytical skills.
• Outstanding communication skills with a customer-focused approach.
• Ability to explain technical concepts to non-technical users clearly and patiently.
• Strong organisational skills and ability to prioritise multiple tasks.
• Professional telephone manner and written communication skills.
• Self-motivated with a positive attitude and team-player mentality.

Responsibilities

• Provide first-line technical support to clients via phone, email, and remote support tools.
• Diagnose and resolve hardware, software, and network issues remotely.
• Log and manage support tickets using our helpdesk system, ensuring timely resolution.
• Escalate complex technical issues to senior technicians or field-based engineers when required.
• Support Microsoft 365 environments including Exchange Online, SharePoint, and Teams.
• Assist with user account management in Active Directory and cloud platforms.
• Configure and troubleshoot desktop and laptop systems, printers, and peripherals.
• Provide guidance on software applications and best practices to end users.
• Document solutions and contribute to our knowledge base.
• Monitor system alerts and proactively address potential issues.
• Maintain excellent customer service standards and build positive client relationships.

Skills

Windows OS knowledge

Microsoft 365 administration

Networking fundamentals

Remote support tools

Problem-solving

Customer-focused communication

Explain technical concepts

Time management

Telephone manner

Team-player

Job description

Synergi Tech Ltd in Lincoln is seeking an IT Helpdesk Technician to join our support team. You’ll provide first-line technical assistance to a diverse client base using phone, email, and remote tools, ensuring client businesses run smoothly from our Lincoln head office.

The role covers Microsoft 365, desktop and laptop troubleshooting, and general IT support. You’ll log tickets, resolve issues, and collaborate with experienced technicians, with opportunities for training and career progression.