IT Service Desk Specialist (13323)

Watches of Switzerland Group PLC; Narborough; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Watches of Switzerland Group PLC in Narborough is seeking an IT Support Specialist to provide assistance using remote desktop tools and support MS Office 365 applications. You will manage daily enquiries from retail and support teams, ensuring effective communication and problem resolution.

The ideal candidate will possess excellent troubleshooting skills and the ability to work independently in a rotational shift pattern. Various employee benefits include a Holiday Purchase Scheme and 24/7 Employee Assistance Program.

Qualifications

• Experience in providing IT support using remote desktop tools.
• Excellent working knowledge of MS Office 365 including Teams, OneDrive, and Outlook.
• Experience with incident management using ITSM suites.

Responsibilities

• Handle day-to-day enquiries from retail and support colleagues.
• Advise on resolution of issues and escalate complex problems.

Skills

MS Office 365

Troubleshooting

Communication Skills

Remote Desktop Support

Incident Management

Tools

ITSM Suites (ManageEngine, ServiceNow, etc.)

Windows 10/11

Job description

Job Description

Do you have experience of providing IT support using remote desktop tools?

Do you have an excellent working knowledge of MS Office 365?

Are you able to problem solve and think on your feet?

Do you have excellent communication and interpersonal skills?

You will be responsible for the handling of day to day enquiries from retail and support colleagues, as a first point of contact.

You will be expected to advise on the resolution of issues that fall within your remit, and to elevate other issues within the wider IT team or external support providers.

About You

• In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and other related
• SAP production systems and user maintenance
• Printers and printing troubleshooting experience
• Windows 10/11 application support
• Excellent troubleshooting and customer service skills
• Excellent written and verbal communication skills
• Experience of providing IT support using remote desktop
• Experience of, and ability to work independently in a rotational shift pattern.
• Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc

Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.