Remote IT Service Desk Technician

Northern Care Alliance NHS Foundation Trust; Salford; Remote; GBP 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

Flexible working opportunities

Fantastic annual leave allowance

Zusammenfassung

The Northern Care Alliance NHS Foundation Trust within Greater Manchester is seeking a Remote Fix Technician to join the Service Desk in Salford. The role focuses on reducing downtime from IT incidents affecting access to services, systems and equipment, and on restoring operations quickly for staff.

You will handle IT issues across accounts, applications and hardware, deliver excellent customer service, and apply analytical thinking to drive continual improvement in our IT services.

Qualifikationen

• Experience managing IT issues across accounts, applications and hardware.
• Strong customer service orientation and communication skills.
• Familiarity with IT policies and NHS IT security practices.
• Willingness to travel between sites as needed.

Aufgaben

• Minimise lost clinical and operational time due to IT incidents.
• Ensure colleagues are back up and running quickly after issues.
• Provide clear, plain-language guidance to users during incidents.
• Support continual improvement of service delivery in IT.

Kenntnisse

Communication

Teamwork

Customer service

Flexible hours

Ausbildung

NVQ Level 3 IT related subject

GCSE English and Maths

ITIL Foundation

MSCE

MCP

Jobbeschreibung

The Northern Care Alliance NHS Foundation Trust within Greater Manchester is seeking a Remote Fix Technician to join the Service Desk in Salford. The role focuses on reducing downtime from IT incidents affecting access to services, systems and equipment, and on restoring operations quickly for staff.

You will handle IT issues across accounts, applications and hardware, deliver excellent customer service, and apply analytical thinking to drive continual improvement in our IT services.