Customer Support Engineer

Spectrum IT Recruitment; Southampton; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Paid overtime

25 days holiday

Private medical insurance

Pension

Company bonus

Training and development

Job summary

Spectrum IT Recruitment is seeking a Customer Support Engineer to join a friendly technical support team near Hythe, Southampton. The role focuses on helping customers via phone, email and chat, resolving IT issues and managing tickets to resolution.

Ideal candidates have 1–3 years in IT/Helpdesk, strong customer service, basic networking, and willingness to learn. Onsite with structured training, 25 days holiday, private medical insurance and pension.

Qualifications

• Excellent customer service and communication skills.
• Some IT/helpdesk or technical support experience.
• Good understanding of networking and TCP/IP.
• Knowledge of firewalls, VLANs, VoIP, Windows or Linux is a plus.
• Logical approach to troubleshooting and problem solving.
• Willingness to learn and develop technical skills.
• Full driving licence and transport due to onsite location.

Responsibilities

• Support customers by phone, email and messaging and manage tickets to resolution.
• Troubleshoot technical issues and provide clear explanations to non-technical users.
• Contribute to a positive customer experience and learn on the job.

Skills

Customer service

Networking basics

Troubleshooting

Communication

Willing to learn

Tools

Windows

Linux

Job description

Customer Support Engineer - Helpdesk / Network - £30,000 + Overtime

Location: Hythe / Southampton - Onsite

Salary: £30,000 + paid overtime & out-of-hours support

We're looking for a Customer Support Engineer to join a friendly and supportive technical support team near Hythe, Southampton.

This is a great opportunity for someone in the early stages of their IT career who enjoys helping customers and wants to develop their technical skills. You could be a recent IT graduate, have completed an apprenticeship, or already have around 1-3 years' experience in technical/helpdesk support.

You'll be supporting customers by phone, email and messaging, troubleshooting technical issues and managing support tickets through to resolution. Excellent customer service is just as important as technical ability - you'll need to be patient, approachable and comfortable explaining technical issues to non-technical users.

What we're looking for

• Excellent customer service and communication skills


• Some experience in IT, helpdesk or technical support


• Good understanding of networking and TCP/IP


• Ideally some knowledge of firewalls, VLANs, VoIP, Windows or Linux


• A logical approach to troubleshooting


• Keen to learn and develop your technical skills


• Full driving licence and your own transport due to the office locationThe role offers £30,000 basic salary, with the opportunity to earn more through paid overtime and occasional out-of-hours support. You'll also receive structured training and development, 25 days' holiday plus additional Christmas leave, private medical insurance, pension and company bonus.

A really good opportunity to build your career in technical support while work.