Underwriting Team Manager

McNeil & Co.; St Albans; On-site; GBP 60,000 - 90,000; Full time

Job summary

Arch Europe Insurance Services Ltd in the UK seeks a Team Manager to lead a regional underwriter team, driving profitable growth and broker engagement. You will balance people leadership with trading, underwriting governance and sales leadership to deliver sustainable branch growth.

You will coach and develop talent, drive performance, and ensure compliance and customer-focused outcomes across the region.

Qualifications

• Proven underwriting experience.
• Strong leadership and people development capability.
• Excellent trading and negotiation skills.
• Sound understanding of insurance market dynamics.
• Strong commercial awareness.
• Effective communication and influencing skills.
• Strong planning, organisation and prioritisation abilities.
• Experience of managing performance and developing talent.

Responsibilities

• Lead, inspire and develop a team of underwriters with regular coaching and performance reviews.
• Drive branch performance metrics, including GWP, new business, retention, income growth and service standards.
• Embed a proactive trading and sales culture with robust pipeline management and broker engagement.
• Provide technical underwriting guidance and ensure consistent application of authority and appetite.
• Ensure efficient operations, processes and governance across the team.
• Promote compliance with regulatory requirements and a culture of accountability.

Skills

Leadership development

Underwriting experience

Trading & negotiation

Insurance market knowledge

Commercial awareness

Communication & influence

Planning & prioritisation

Talent development

Education

ACII qualification or working towards

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Team Manager – UK Regional Role Profile Job Title Team Manager – UK Regional Reporting To Branch Manager / Senior Branch Manager Role Purpose

Team Manager – UK Regional Role Profile

The Team Manager is responsible for delivering profitable growth through people. The role exists to lead, develop and support a team of underwriters, ensuring high levels of performance, technical excellence, broker engagement and customer outcomes. The Team Manager will create an accountable, high-performing culture that aligns with UK Regional objectives and ARCH values. Working as a key member of the branch leadership team, the role balances people leadership, trading support, operational oversight, underwriting governance and sales leadership to ensure sustainable and profitable branch growth.

Key Responsibilities

1. Leadership & People Management Lead, inspire and motivate a team of underwriters. Conduct regular 1:1 meetings, coaching sessions and performance reviews. Create individual development plans and support career progression. Identify and develop future talent and succession pipelines. Build a highly engaged and accountable team culture. Manage performance effectively, recognising success and addressing performance concerns. Promote wellbeing, inclusion and employee engagement. Act as a role model for ARCH values and leadership behaviours.
2. Business Performance & Delivery Deliver agreed branch and team objectives. Drive performance across: Gross Written Premium (GWP) New Business Retention Rate achievement Income growth Service standards Pipeline generation and conversion Monitor performance through management information and branch dashboards. Identify risks and opportunities and implement corrective actions where required. Support branch business planning and execution of regional priorities. Ensure consistent achievement of agreed service and productivity standards.
3. Sales, Trading & Distribution Leadership Embed a proactive trading and sales culture. Drive prospecting discipline across the team. Ensure effective pipeline management and opportunity conversion. Support strong broker engagement and relationship development. Coach underwriters in trading, negotiation and relationship management skills. Participate in key broker meetings and support strategic trading opportunities. Promote a customer-focused approach to business growth and development. Actively support branch trading plans and regional growth strategies.
4. Technical Underwriting Leadership Maintain strong underwriting standards and controls. Provide technical guidance and referral support. Ensure consistent application of underwriting authority and appetite. Support training and development of technical capability. Drive quality assurance standards and continuous improvement. Support implementation of underwriting strategy and regional trading initiatives. Promote technical excellence and sound underwriting judgement throughout the team.
5. Operational Leadership Ensure effective workload distribution and resource management. Maintain operational efficiency and service standards. Drive adherence to agreed processes and procedures. Support change management and continuous improvement initiatives. Ensure effective use of systems, reporting tools and management information. Remove barriers that impact team performance and productivity. Assist the Branch Manager in delivering branch operational objectives.
6. Governance, Risk & Compliance Ensure compliance with all company, regulatory and Consumer Duty requirements. Promote a culture of responsible underwriting and good customer outcomes. Support audit, compliance and risk management activity. Ensure team adherence to internal controls and governance processes. Maintain oversight of licensing, authorities and competency requirements. Ensure colleagues understand and fulfil their regulatory responsibilities.

Key Relationships

• Internal
• Branch Manager
• Regional Manager
• Underwriting Leadership Team
• Distribution Team
• Claims Operations
• Risk & Compliance
• Human Resources Learning & Development
• External
• Brokers
• Customers
• Industry Partners
• Professional Bodies

Knowledge, Skills & Experience

Essential

• Proven underwriting experience.
• Strong leadership and people development capability.
• Excellent trading and negotiation skills.
• Sound understanding of insurance market dynamics.
• Strong commercial awareness.
• Effective communication and influencing skills.
• Strong planning, organisation and prioritisation abilities.
• Experience of managing performance and developing talent.

Desirable

• ACII qualification or working towards.
• Previous people management experience.
• Experience leading change and business improvement initiatives.

Leadership Expectations

• Lead with credibility, energy and purpose.
• Create an environment where individuals can perform at their best.
• Deliver results through coaching rather than direct control.
• Build trust with colleagues, brokers and stakeholders.
• Encourage collaboration across teams and branches.
• Champion continuous improvement and innovation.
• Foster a strong culture of accountability, ownership and customer focus.

Measures of Success

• Deliver branch financial objectives.
• Improve team capability and engagement.
• Build a strong and sustainable pipeline culture.
• Maintain excellent underwriting and compliance standards.
• Develop future talent and succession plans.
• Enhance broker relationships and customer outcomes.
• Consistently demonstrate ARCH values and leadership expectations.

14101 Arch Europe Insurance Services Ltd Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.

Attention Job Seekers: Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously. Please be vigilant to fraudulent activity if you receive a communication or email asking you to submit any personal information. Do not send money or pass any details to someone suggesting they can provide employment with Arch. You should only enter your information into our official career portal. Please know the following about our interviewing and hiring practices. We never make job offers without a formal, in person, interview process. We never ask you to send money of any kind.