Insurance Support & Data Automation Specialist

McNeil & Co.; Colchester; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Arch Capital Group Ltd. is looking for a capable administrator to support the National Underwriting Hub, ensuring smooth operations and adherence to policies and our values.

You will collaborate with various teams and contribute to automation and continuous improvement. You will handle IT system processing, manage incoming calls from customers/brokers, and maintain accuracy under pressure with a focus on quality and timely delivery.

Qualifications

• GCSE Mathematics & English Grade C or above.
• Insurance qualifications desirable but not essential.

Responsibilities

• Provide administrative support to the National Underwriting Hub. Key areas include IT system processing activities and handling phone calls from customers/brokers for Motor Insurance Database enquiries.
• Manage high volumes of work with accuracy and efficiency, adapting to tasks with differing service levels.
• Proactively obtain additional data where gaps exist and monitor items through to completion.
• Undertake initial and ongoing training to maintain high quality on current and new activities.
• Seek process improvements, contributing to continuous improvement.
• Collaborate with the UK Regional Division to deliver automation of tasks where possible.

Skills

Reliable

Communication

Microsoft Office

Education

GCSE Mathematics & English Grade C or above

Tools

Excel

Microsoft Office

Job description

Arch Capital Group Ltd. is looking for a capable administrator to support the National Underwriting Hub, ensuring smooth operations and adherence to policies and our values.

You will collaborate with various teams and contribute to automation and continuous improvement. You will handle IT system processing, manage incoming calls from customers/brokers, and maintain accuracy under pressure with a focus on quality and timely delivery.