Remote Income & Tenancy Support Specialist

Chime Housing; Waterford; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

28 days' annual leave pro rata

Employer pension contribution up to 11

Development opportunities

Rewards scheme

Job summary

Chime Housing is seeking an Income Officer to manage rent arrears and sustain tenancies across a defined patch. You’ll resolve arrears, prevent debt escalation, and coordinate with safeguarding and housing teams to support residents in need.

You will work with Housing Benefit and DWP to resolve claims, set up direct debits, and visit tenants both at home and in the office. Experience in debt management and court proceedings is essential.

Qualifications

• Proven debt management experience; experience supporting people in challenging situations.
• Experience presenting in court and understanding legal processes for rent arrears.
• Understanding of housing legislation; familiarity with Microsoft Office.
• Ability to use Housing Management and Arrears Management systems.
• Excellent customer service, communication, negotiation and problemsolving skills.
• Strong organisational and timemanagement abilities.
• Able to accurately data input.
• Ability to work independently and collaboratively.
• Valid driving licence and access to a vehicle.
• Good general education or relevant experience.

Responsibilities

• Manage rent arrears and tenancy debts in line with policy and procedures.
• Reduce debt owed through early intervention and case management.
• Work with Lettings colleagues to prevent arrears for new tenants.
• Support tenancy sustainment by identifying vulnerabilities and referring to services.
• Take action to prevent arrears escalation, including repayment agreements and notices.
• Monitor payments after legal action and take further steps as needed.
• Maintain accurate records and regular tenant contact.
• Provide budgeting, income and welfare benefits advice; refer complex cases.

Skills

Debt management

Court proceedings

Customer service

Communication

Negotiation

Problem solving

Data entry

Independent & collaborative

Driving licence

Education

General education

Tools

Housing Management system

Arrears Management system

Microsoft Office

Job description

Chime Housing is seeking an Income Officer to manage rent arrears and sustain tenancies across a defined patch. You’ll resolve arrears, prevent debt escalation, and coordinate with safeguarding and housing teams to support residents in need.

You will work with Housing Benefit and DWP to resolve claims, set up direct debits, and visit tenants both at home and in the office. Experience in debt management and court proceedings is essential.