Tenancy Income & Arrears Specialist

Chime Housing; Watford; Presencial; GBP 35 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

28 days' annual leave

Employer pension contribution up to 11

Development opportunities

Comprehensive employee rewards scheme

Resumo da oferta

Chime Housing is seeking an Income Officer to manage rent arrears and support tenants in sustaining their tenancies. You will handle a defined patch, coordinate with housing services and prepare for court processes where necessary.

You will provide budgeting advice, liaise with Housing Benefit and the DWP, and set up direct debits while maintaining detailed records. A proactive, empathetic approach is essential.

Qualificações

• Experience managing rent arrears and debt per policy.
• Court experience and knowledge of rent arrears processes.
• Familiar with housing legislation and MS Office.
• Experience using Housing Management and Arrears systems.
• Excellent communication and negotiation skills.
• Strong organisational and time-management abilities.
• Valid driving licence and access to a vehicle.
• Ability to work independently and with others.

Responsabilidades

• Manage rent arrears and tenancy-related debts.
• Reduce debt through early intervention and case management.
• Prevent arrears for new customers with Lettings.
• Support tenancy sustainment by identifying vulnerabilities and referring to services.
• Take action to prevent arrears escalation, including notices and court paperwork.
• Monitor payment defaults after legal action.
• Maintain accurate records and regular tenant contact.
• Advise on budgeting, income and welfare benefits.
• Liaise with Housing Benefit and DWP to resolve claims.
• Set up and amend direct debits.
• Carry out home visits.
• Reconcile payments with Finance Team.
• Achieve income recovery targets.
• Undertake other duties.

Conhecimentos

Debt management

Court appearances

Housing legislation

Office software

Customer service

Data input

Teamwork

Driving licence

Formação académica

CIH recognised qualification

General education

Ferramentas

Housing Management system

Arrears management system

Microsoft Office

Descrição da oferta de emprego

Chime Housing is seeking an Income Officer to manage rent arrears and support tenants in sustaining their tenancies. You will handle a defined patch, coordinate with housing services and prepare for court processes where necessary.

You will provide budgeting advice, liaise with Housing Benefit and the DWP, and set up direct debits while maintaining detailed records. A proactive, empathetic approach is essential.