Remote HR Support Advisor

HPC Jobs Service; Exeter; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Potential annual bonus

Market-leading pension scheme

Electric vehicle leasing

Discounted gym membership

Life assurance

Tech vouchers

Experience days

Job summary

EDF is seeking an AskHR Advisor to join the Employee Services team, providing first-line HR support to employees and managers. You will handle Live Chat, email, and case management conversations, guiding individuals through HR policies and ensuring they receive the right support.

You'll work on a fixed-term 12-month contract, full-time, 9am–5pm, primarily remote from home. Based near Exeter or Hove, you may access one of the offices if preferred.

Qualifications

• Experience providing great customer service and managing customer or colleague queries.
• Experience using Live Chat, email or case management systems.
• Strong written and verbal communication skills, with the ability to communicate clearly with different stakeholders.
• Strong organisation and attention to detail, with the ability to manage multiple queries and priorities.
• A proactive approach, with experience taking ownership of queries or tasks through to resolution.

Responsibilities

• Managing HR queries through Live Chat, email and our case management system.
• Giving employees and managers clear information and first-line guidance on HR policies and processes.
• Taking ownership of queries, working with Employee Services and wider HR teams to make sure they're resolved.
• Keeping employee information and case records accurate, up to date and confidential.
• Helping colleagues use our HR tools and resources while looking for opportunities to improve the service we provide.

Skills

Customer service

Live Chat

Email communication

Case management systems

Written communication

Verbal communication

Attention to detail

Organisational skills

Ownership of queries

Tools

Case management software

Job description

EDF is seeking an AskHR Advisor to join the Employee Services team, providing first-line HR support to employees and managers. You will handle Live Chat, email, and case management conversations, guiding individuals through HR policies and ensuring they receive the right support.

You'll work on a fixed-term 12-month contract, full-time, 9am–5pm, primarily remote from home. Based near Exeter or Hove, you may access one of the offices if preferred.