AskHR Advisor

HPC Jobs Service; Exeter; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Potential annual bonus

Market-leading pension scheme

Electric vehicle leasing

Discounted gym membership

Life assurance

Tech vouchers

Experience days

Job summary

EDF is seeking an AskHR Advisor to join the Employee Services team, providing first-line HR support to employees and managers. You will handle Live Chat, email, and case management conversations, guiding individuals through HR policies and ensuring they receive the right support.

You'll work on a fixed-term 12-month contract, full-time, 9am–5pm, primarily remote from home. Based near Exeter or Hove, you may access one of the offices if preferred.

Qualifications

• Experience providing great customer service and managing customer or colleague queries.
• Experience using Live Chat, email or case management systems.
• Strong written and verbal communication skills, with the ability to communicate clearly with different stakeholders.
• Strong organisation and attention to detail, with the ability to manage multiple queries and priorities.
• A proactive approach, with experience taking ownership of queries or tasks through to resolution.

Responsibilities

• Managing HR queries through Live Chat, email and our case management system.
• Giving employees and managers clear information and first-line guidance on HR policies and processes.
• Taking ownership of queries, working with Employee Services and wider HR teams to make sure they're resolved.
• Keeping employee information and case records accurate, up to date and confidential.
• Helping colleagues use our HR tools and resources while looking for opportunities to improve the service we provide.

Skills

Customer service

Live Chat

Email communication

Case management systems

Written communication

Verbal communication

Attention to detail

Organisational skills

Ownership of queries

Tools

Case management software

Job description

The Opportunity

As an AskHR Advisor, you'll join our Employee Services team, providing first-line support to employees and managers across the business. You'll manage conversations through Live Chat, email and our case management system, helping people understand HR policies and making sure they get the right support. It's an important role in the experience we give our people as we continue our journey towards An Electric Britain.

You'll join us on a salary of circa £28,000 per annum on a 12-month fixed term contract, working full-time, Monday to Friday, 9am to 5pm. The team works remotely from home, so there's no requirement to regularly attend an office. We're looking for someone based close to #Hove or #Exeter, giving you the flexibility to work from one of these offices if you'd like to.

Who You Are

We're looking for an AskHR Advisor who enjoys helping people and can balance great customer service with accuracy and attention to detail. You could already have experience within HR, or you might have developed your skills in a busy customer service environment and be looking to start or develop a career in HR. To be shortlisted, you need to offer...

• Experience providing great customer service and managing customer or colleague queries
• Experience using digital channels such as Live Chat, email or case management systems
• Strong written and verbal communication skills, with the ability to communicate clearly with different stakeholders
• Strong organisation and attention to detail, with the ability to manage multiple queries and priorities
• A proactive approach, with experience taking ownership of queries or tasks through to resolution

What You'll Be Doing

• Managing HR queries through Live Chat, email and our case management system
• Giving employees and managers clear information and first-line guidance on HR policies and processes
• Taking ownership of queries, working with Employee Services and wider HR teams to make sure they're resolved
• Keeping employee information and case records accurate, up to date and confidential
• Helping colleagues use our HR tools and resources while looking for opportunities to improve the service we provide

Pay, Benefits and Culture

Alongside a starting salary of circa £28,000 per annum, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.

• Potential for an annual bonus
• Market-leading pension scheme
• Electric vehicle leasing
• Discounted gym membership
• Life assurance
• Tech vouchers
• Experience days

At EDF, we believe there are multiple definitions of what it means to succeed. That's why we offer you the freedom to develop a career that's unique to you. Here, Success is Personal - it's your journey, powered by us.

Across smart meters, heating and electric vehicles, EDF's Customers business is helping to shape a smarter, energy-saving future. We're proud to be a Sunday Times Best Places to Work Top 10 Very Big Organisation for two years running and a Highly Commended workplace for disabled employees.

Everyone is welcome at EDF; we're committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

Additional Information

Success is Personal. It's your journey, powered by us. Join us and drive the transition towards An Electric Britain.

Closing date: Sunday 25th October

#SuccessIsPersonal #EDFcareers #LI-Remote