HR Helpdesk Advisor — Remote 12‑Month Contract

EDF UK; Hove; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Electric vehicle leasing

Gym membership discounts

Life assurance

Tech vouchers

Job summary

EDF is hiring an AskHR Advisor to join the Employee Services team. You will handle HR queries via Live Chat, email, and our case management system, providing clear guidance on policies and taking ownership to resolve issues.

The role is a 12-month fixed term contract, with standard working hours 9am-5pm, Monday to Friday. The team works remotely from home, with potential to base yourself near Hove or Exeter.

Qualifications

• Experience providing great customer service and handling queries
• Willingness to learn HR policies and processes
• Strong written and verbal communication skills

Responsibilities

• Manage HR queries via Live Chat, email, and case management system
• Provide clear information and first-line guidance on HR policies
• Take ownership of queries and coordinate with Employee Services to resolve them
• Keep employee records accurate, secure, and up-to-date

Skills

Customer service

Live Chat experience

Case management

HR policies

Communication

Organization

Proactive ownership

Tools

Live Chat platform

Case management system

Job description

EDF is hiring an AskHR Advisor to join the Employee Services team. You will handle HR queries via Live Chat, email, and our case management system, providing clear guidance on policies and taking ownership to resolve issues.

The role is a 12-month fixed term contract, with standard working hours 9am-5pm, Monday to Friday. The team works remotely from home, with potential to base yourself near Hove or Exeter.