Remote HR Advisor for SMEs | Client Partner

Y-Axis; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

The HR Dept is hiring an HR Advisor to support a diverse client base with practical, compliant HR guidance. You’ll work across generalist HR, employee relations, client meetings and project work, with on-site visits as required.

You’ll maintain CPD, stay updated on employment law developments, and contribute to the growth of services offered to clients within a supportive, close-knit team.

Qualifications

• CIPD qualified to Level 5 or above (essential).
• Strong understanding of SME environments and the challenges faced by SMEs.
• Sound knowledge of employment law and commitment to keeping up to date with legislative changes.
• Excellent written English, good numeracy, and ability to work accurately at pace.
• Strong administrative skills and IT literacy.
• Excellent organisation and communication skills.
• Strong problem-solving skills and sound judgement, with ability to deliver pragmatic solutions.
• Car owner with a full driving licence (essential).
• Enjoys working as part of a small, close team.

Responsibilities

• Answer incoming advice calls, provide HR guidance, and log all advice on the CRM for audit trail. Escalate queries outside your knowledge/experience to the Managing Director.
• Provide requested letters and ensuring records are accurately maintained and updated.
• Deliver practical, user-friendly HR advice and a high standard of customer service to clients.
• Attend and run employee relations meetings alongside and/or on behalf of clients.
• Draft bespoke letters, policies, contracts of employment and handbooks, ensuring compliance with employment legislation.
• Deliver ad-hoc HR projects for clients (e.g., restructures, redundancies, policy development).
• Account manage key clients, providing regular on-site support as the client base grows.
• Travel across Coventry and Warwickshire, and occasionally Derbyshire, to deliver on-site support where required.
• Support colleagues and contribute to the development of the team's HR capability.
• Ensure client targets and deadlines are met.
• Maintain CPD and keep employment law knowledge up to date (e.g., CIPD events, legal updates).

Skills

CIPD Level 5

Customer service

Organised

Communication

Driving licence

Education

CIPD Level 5 or equivalent

Job description

The HR Dept is hiring an HR Advisor to support a diverse client base with practical, compliant HR guidance. You’ll work across generalist HR, employee relations, client meetings and project work, with on-site visits as required.

You’ll maintain CPD, stay updated on employment law developments, and contribute to the growth of services offered to clients within a supportive, close-knit team.