Remote Guest Services Manager - Customer Experience Lead

Oasis; United Kingdom; Remote; GBP 30,000 - 46,000; Full time

Job summary

A leading hospitality service provider is looking for enthusiastic individuals for a remote Guest Services position. The role involves managing day-to-day operations, ensuring high customer satisfaction, and handling guest inquiries and issues. Candidates should have a strong background in Guest Services, excellent communication skills, and the ability to thrive in fast-paced situations. The position offers flexibility with home office capabilities, making it ideal for those who excel in a dynamic environment.

Qualifications

• Must have a passion for guest happiness.
• Ability to thrive in a fast-paced environment and stay calm under pressure.
• Must present a positive and professional behaviour.

Responsibilities

• Manage and support the Guest Services Team with operations.
• Ensure a customer-centric approach in all roles.
• Monitor trends and implement new strategies.
• Create and deliver monthly guest services reports.
• Handle escalation cases until resolution.
• Update Oasis’s IssueTrak portal for reported issues.
• Keep the internal portal (Metis) accurate.
• Cover emergency out-of-hours telephone support.

Skills

Guest Services experience

MS Word skills

MS Excel skills

Excellent written English

Excellent spoken English

Professional behaviour

Communication skills

Organizational skills

Job description

A leading hospitality service provider is looking for enthusiastic individuals for a remote Guest Services position. The role involves managing day-to-day operations, ensuring high customer satisfaction, and handling guest inquiries and issues. Candidates should have a strong background in Guest Services, excellent communication skills, and the ability to thrive in fast-paced situations. The position offers flexibility with home office capabilities, making it ideal for those who excel in a dynamic environment.