Remote Customer Experience Manager — Flexible Hours

Sussex Web Recruitment; United Kingdom; Remote; GBP 41,175 - 50,325; Full time

Benefits offered by this job

Free headset telephone system

Discounts at various retailers

Prepaid accommodation and food for training

Job summary

A leading recruitment company is seeking Customer Experience Managers to work from home, focusing on managing inbound customer service campaigns. Ideal candidates should hold at least 12 months of experience in managing a call center team and are proficient in CRM systems. This full-time role offers flexibility in work hours and an attractive OTE package up to £45,750 per annum, including bonuses and incentives. Initial training will require a residential course in Basingstoke.

Qualifications

• Minimum of 12 months experience managing an inbound customer service campaign.
• Experience in a large scale call centre environment is essential.
• Ability to work from home and manage a team effectively.

Responsibilities

• Supervise and support a team of Customer Experience Managers.
• Ensure clients' KPIs and SLAs are met while maintaining quality service.
• Conduct remote training and onboarding for new team members.

Skills

Customer Service Management

CRM Software (Siebel Systems)

Call Statistics Reporting

Telecommuting

Tools

AS400 Systems

Call Queue Wall Boards

Job description

A leading recruitment company is seeking Customer Experience Managers to work from home, focusing on managing inbound customer service campaigns. Ideal candidates should hold at least 12 months of experience in managing a call center team and are proficient in CRM systems. This full-time role offers flexibility in work hours and an attractive OTE package up to £45,750 per annum, including bonuses and incentives. Initial training will require a residential course in Basingstoke.