Remote Guest Experience Specialist

Y-Axis; Greater London; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Overtime opportunities

Free parking

Uniforms provided

Dental and vision benefits

Meal benefits

Career development

Employee discounts

Recognition programs

Mentor programs

Friendly team environment

Graduate programs

Global transfer opportunities

Travel the world

Job summary

Marriott International in London is seeking a Guest Experience Expert to welcome guests, answer questions and help guests enjoy hotel services and local information. You’ll set the tone for every stay with a warm, professional approach.

This role involves check-ins, check-outs, coordinating with housekeeping, processing payments and guiding guests around the property and area. A team-focused, flexible attitude and strong problem-solving skills are essential.

Qualifications

• Experience in hospitality or guest services preferred.
• Ability to communicate clearly with guests and team members.
• Flexibility to handle multiple tasks and guest requests.

Responsibilities

• Process guest check-ins, check-outs, and payments.
• Coordinate with Housekeeping to ensure room readiness.
• Answer calls, respond to questions, and provide local information.
• Guide guests on hotel services and local area attractions.
• Resolve disputes regarding charges and reservations.

Skills

Customer Service

Communication

Problem Solving

Multi-tasking

Guest Relations

Payment Processing

Reservation Management

Conflict Resolution

Teamwork

Time Management

Hospitality

Job description

Marriott International in London is seeking a Guest Experience Expert to welcome guests, answer questions and help guests enjoy hotel services and local information. You’ll set the tone for every stay with a warm, professional approach.

This role involves check-ins, check-outs, coordinating with housekeeping, processing payments and guiding guests around the property and area. A team-focused, flexible attitude and strong problem-solving skills are essential.