Remote-First EMEA Senior Manager, Professional Services

Chainguard; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Stock options

Health insurance

Flexible time off

Parental leave (18w)

Job summary

Chainguard is seeking a Senior Manager of Professional Services - EMEA to lead end-to-end delivery for Enterprise engagements. You will build and manage a team of Solutions Architects, ensuring predictable and high-quality outcomes across onboarding, implementation, advisory, and expansion initiatives.

You will drive KPIs, collaborate across Sales, CS, Product, and Engineering, and shape services strategy, packaging, and pricing.

Qualifications

• 7+ years in Professional Services, Consulting, Customer Success, or related field.
• 2+ years of leadership experience managing delivery teams or PS operations for a customer segment.
• Technical background in cybersecurity, DevOps, software engineering, or a related domain.
• Strong project or program management capabilities.
• Experience working cross-functionally in a high-growth technology environment.
• Excellent communication skills; comfortable engaging technical teams and executives.
• Must be located in the United Kingdom.

Responsibilities

• Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for your Enterprise segment.
• Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs.
• Serve as the escalation point for complex or at-risk engagements.
• Lead, mentor, and grow a team of Solutions Architects.
• Set performance expectations, coach to them, and own career development and succession planning.
• Partner with PS leadership on hiring and capacity planning.
• Standardize delivery methodologies, tools, and best practices.
• Improve operational processes for efficiency, scalability, and predictability.
• Collaborate with Sales, CS, Product, Engineering, and Support for a seamless customer experience.
• Support pre-sales on strategic or complex opportunities.
• Funnel customer feedback into product and services improvements.
• Partner with PS leadership to evolve services packaging and pricing.
• Ensure customers achieve defined business outcomes through services engagements.
• Identify expansion opportunities in partnership with Sales and CS.
• Proactively manage escalations and capture customer insights to improve delivery.

Skills

Leadership

Project management

Cross-functional collaboration

Communication

Job description

Chainguard is seeking a Senior Manager of Professional Services - EMEA to lead end-to-end delivery for Enterprise engagements. You will build and manage a team of Solutions Architects, ensuring predictable and high-quality outcomes across onboarding, implementation, advisory, and expansion initiatives.

You will drive KPIs, collaborate across Sales, CS, Product, and Engineering, and shape services strategy, packaging, and pricing.