Senior Manager, Enterprise CSM — EMEA/APJ (Remote)

Chainguard; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Equity options

Unlimited PTO

Remote work with coworking options

Home office stipend

Health insurance for you and family

Job summary

Chainguard is seeking a Manager of Customer Success Management to lead Enterprise CSMs, partner with cross-functional teams, and drive retention and growth through data-informed strategies. You will oversee adoption, health metrics, and renewal initiatives while shaping segment-specific engagement models.

The role emphasizes people leadership, operational excellence, and collaboration with Sales, Product, and Marketing to deliver exceptional customer value across Enterprise accounts.

Qualifications

• 4+ years of experience in Customer Success, Technical Account Management, or related fields.
• Experience supporting Enterprise or high-ARR customer segments.
• Strong operational mindset with experience building or optimizing processes.
• Excellent communication and interpersonal skills across diverse audiences.

Responsibilities

• Lead and mentor a team of CSMs supporting Enterprise customers.
• Partner with cross-functional leaders to define segment strategies and engagement models.
• Maintain visibility into adoption, health scores, and engagement metrics across the portfolio.
• Drive churn reduction and expansion opportunities through proactive outreach.
• Support account reviews and leverage segment insights to improve outcomes.
• Influence product and go-to-market strategy through customer feedback.
• Collaborate with Sales, Product, and Marketing to drive adoption and renewals.
• Scale processes, tooling, and reporting for efficiency and visibility.

Skills

People management

Enterprise CS

Data-driven

Forecasting

Cross-functional

Education

Bachelor’s degree

Advanced degree preferred

Job description

Chainguard is seeking a Manager of Customer Success Management to lead Enterprise CSMs, partner with cross-functional teams, and drive retention and growth through data-informed strategies. You will oversee adoption, health metrics, and renewal initiatives while shaping segment-specific engagement models.

The role emphasizes people leadership, operational excellence, and collaboration with Sales, Product, and Marketing to deliver exceptional customer value across Enterprise accounts.