Remote Field Team Lead - Loss Adjusting

Gallagher Bassett; Blisworth; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Bassett is seeking a remote Field Team Manager – Loss Adjusting Services to lead a fee-earning team within a UK geography. You will supervise performance against KPIs, provide expert loss adjusting guidance, and maintain client relationships across stakeholders.

You will also manage a portfolio of claims, support development, and ensure quality, timely resolution while working with a remote team and travel as needed.

Qualifications

• Strong leadership and people management skills.
• In-depth knowledge of loss adjusting, claims handling, and insurance principles.
• Proven ability to manage performance against KPIs and deliver results.

Responsibilities

• Lead, motivate and develop a team of Loss Adjusters, driving performance against key operational and financial targets.
• Conduct regular one-to-ones, performance reviews and appraisals to support employee development.
• Partner with technical leaders to identify coaching, training and development opportunities.
• Personally manage a portfolio of claims, ensuring timely and accurate resolution.
• Provide technical guidance and act as an escalation point for complex claims matters.
• Review and approve reports, ensuring technical accuracy, compliance and quality standards.
• Build and maintain strong relationships with clients, brokers, policyholders and key stakeholders.
• Monitor workloads and ensure claims are progressed in line with service level agreements and business objectives.
• Foster a positive, collaborative and high-performing team culture.

Skills

Leadership

People management

Loss adjusting knowledge

Claims handling

KPI management

Communication

Analytical skills

Education

CILA/CII qualifications advantageous

Job description

Gallagher Bassett is seeking a remote Field Team Manager – Loss Adjusting Services to lead a fee-earning team within a UK geography. You will supervise performance against KPIs, provide expert loss adjusting guidance, and maintain client relationships across stakeholders.

You will also manage a portfolio of claims, support development, and ensure quality, timely resolution while working with a remote team and travel as needed.