Remote Field Team Lead – Loss Adjusting

Arthur J. Gallagher & Co.; Blisworth; Remote; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities and O

A collaborative, people-first culture

Meaningful work with global reach and 

local impact

Job summary

Gallagher Bassett is seeking a Field Team Manager – Loss Adjusting Services to lead a remote team of fee-earning Loss Adjusters across the UK, delivering outstanding service to clients, brokers, policyholders and assessors.

You will drive performance against KPIs, provide technical guidance, manage a portfolio of claims, and grow the team through coaching, reviews, and development opportunities; travel will be required as needed.

Qualifications

• CILA and/or CII qualifications are advantageous but not essential.
• Vast experience in loss adjusting or claims management, ideally with team leadership.
• Proven track record of managing claims and delivering results in a fee-earning environment.
• Experience in preparing, reviewing, and approving loss adjuster reports.
• Eligible to work in the UK.

Responsibilities

• Lead, motivate and develop a team of Loss Adjusters, driving performance against targets.
• Conduct regular one-to-ones, performance reviews and appraisals.
• Partner with technical leaders to identify coaching, training and development opportunities.
• Personally manage a portfolio of claims, ensuring timely and accurate resolution.
• Provide technical guidance and act as an escalation point for complex claims matters.
• Review and approve reports, ensuring technical accuracy, compliance and quality standards.
• Build and maintain strong relationships with clients, brokers, policyholders and key stakeholders.
• Monitor workloads and ensure claims are progressed in line with service level agreements and business objectives.
• Foster a positive, collaborative and high-performing team culture.

Skills

Leadership

Insurance knowledge

Communication

Analytical

Problem solving

Education

CILA/CII qualifications

Job description

Gallagher Bassett is seeking a Field Team Manager – Loss Adjusting Services to lead a remote team of fee-earning Loss Adjusters across the UK, delivering outstanding service to clients, brokers, policyholders and assessors.

You will drive performance against KPIs, provide technical guidance, manage a portfolio of claims, and grow the team through coaching, reviews, and development opportunities; travel will be required as needed.