Remote Emergency Helpline Operator | Compassionate 24/7 Support

Appello Careline365 Careers; Birmingham, New Milton, Chippenham; À distance; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Holiday allowance 217h

Pension scheme

Discount programs

Résumé du poste

Appello Careline365 Careers is looking for an Emergency Helpline Operator to support vulnerable service users with calm, empathetic communication. The role is remote in the UK, with occasional required office events, and involves handling urgent calls 24/7 while maintaining confidentiality and professional standards.

You will work 35 hours per week across four days, with a six-week training program from 08:30–16:30. Start date is January 4, 2027.

Qualifications

• Must have worked in a customer-facing environment for at least 1 year.
• Empathetic, attentive and resilient under pressure.
• Excellent communication skills, both spoken and written.

Responsabilités

• Be the first point of contact for emergency alarm calls from our service users.
• Support Sheltered Housing residents and those living independently.
• Deliver top-tier customer service with empathy and professionalism.

Connaissances

Microsoft Office

Data entry

Outils

CRM Systems

Description du poste

Appello Careline365 Careers is looking for an Emergency Helpline Operator to support vulnerable service users with calm, empathetic communication. The role is remote in the UK, with occasional required office events, and involves handling urgent calls 24/7 while maintaining confidentiality and professional standards.

You will work 35 hours per week across four days, with a six-week training program from 08:30–16:30. Start date is January 4, 2027.