24/7 Mental Health Helpline Operator

P3 Group; East Midlands; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Enhanced Annual Leave

Mental Health Support

EDI Focus

Health Cash Plan

Employee Assistance Program

Bike2Work Scheme

Discounts

Award & Recognition

Personal Development

Volunteering

Sickness Pay

Overtime Bonus

Equipment Provision

Job summary

P3 Group is seeking a compassionate Helpline Operator for its Mental Health Helpline in Derbyshire. This frontline role provides calm, non-judgemental telephone support, supports individuals in distress, and helps prevent escalation to clinical services where appropriate.

The role involves risk assessment, safety planning, and signposting to NHS and community services, with escalation to clinicians when required.

Qualifications

Responsibilities

• First point of contact for people seeking mental health support in Derbyshire.
• Provide calm, non-judgemental telephone support to individuals in distress.
• Carry out risk and suicide risk assessments and signpost to NHS and community services.
• Elevate cases to clinicians when required and support safety planning.
• Accurately record all contacts on NHS systems and maintain clear, collaborative documentation.

Job description

P3 Group is seeking a compassionate Helpline Operator for its Mental Health Helpline in Derbyshire. This frontline role provides calm, non-judgemental telephone support, supports individuals in distress, and helps prevent escalation to clinical services where appropriate.

The role involves risk assessment, safety planning, and signposting to NHS and community services, with escalation to clinicians when required.