Remote Emergency Helpline Advisor

Appello; New Milton; Remoto; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

217 hours holiday

Pension Scheme, up to 4% Company match

Discounts on groceries, holidays, and 

Descrizione del lavoro

Appello is seeking an Emergency Helpline Operator to join a trusted careline service supporting vulnerable people. You will handle calls with a calm, empathetic approach, delivering high-quality service while navigating complex situations remotely from the UK.

The role requires 35 hours per week over 4 days, including weekend work, with 6 weeks of training. Salary is £23,314.20 per annum, plus benefits such as generous holiday allowance and pension contributions, with remote work within the UK.

Competenze

• Experience in a customer-facing environment for at least a year.
• Calm, empathetic, and able to stay resilient under pressure.
• Proficient with Microsoft Office applications and accurate data entry.

Mansioni

• Be the first point of contact for emergency helpline calls from service users.
• Support Sheltered Housing residents and those living independently.
• Deliver top-tier customer service with empathy and professionalism.

Conoscenze

MS Office

Customer service

Data entry

Strumenti

CRM systems

Descrizione del lavoro

Appello is seeking an Emergency Helpline Operator to join a trusted careline service supporting vulnerable people. You will handle calls with a calm, empathetic approach, delivering high-quality service while navigating complex situations remotely from the UK.

The role requires 35 hours per week over 4 days, including weekend work, with 6 weeks of training. Salary is £23,314.20 per annum, plus benefits such as generous holiday allowance and pension contributions, with remote work within the UK.