Compassionate Mental Health Helpline Operator

P3 Charity (People Potential Possibilities); East Midlands; Presencial; GBP 21 000 - 25 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Enhanced annual leave

Mental health wellbeing

EDI focus

Health cash plan

Employee assistance

Bike2Work

Discounts

Rewards & recognition

Personal development

Volunteer programme

Sickness pay

Earning potential

Equipment provision

Resumo da oferta

P3 Charity is seeking a compassionate Helpline Operator to join the Mental Health Helpline team in Derbyshire. This frontline role is the first point of contact for people needing mental health support, delivering calm, non-judgemental telephone support and signposting to NHS and community services.

You will assess risk, including suicide risk, provide brief interventions, and escalate to clinicians when needed. Accurate NHS system recording and collaboration with NHS staff are essential.

Qualificações

• Empathetic and calm under pressure with strong communication skills.
• Ability to assess risk and respond to a range of situations.
• Commitment to equality, diversity and inclusion.

Responsabilidades

• Provide calm, non-judgemental telephone support to individuals in distress.
• Carry out risk and suicide risk assessments and signposting to NHS and community services.
• Elevate to clinicians when required and contribute to safety planning.
• Accurately record all contacts using NHS systems.
• Build rapport quickly and provide reassurance.

Descrição da oferta de emprego

P3 Charity is seeking a compassionate Helpline Operator to join the Mental Health Helpline team in Derbyshire. This frontline role is the first point of contact for people needing mental health support, delivering calm, non-judgemental telephone support and signposting to NHS and community services.

You will assess risk, including suicide risk, provide brief interventions, and escalate to clinicians when needed. Accurate NHS system recording and collaboration with NHS staff are essential.