Remote-Eligible Contract Administrator (FM Ops)

Thermatic Group; Salford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days holiday (incl bank holidays)

Auto-enrolment Pension

Death in Service Insurance 4X salary

Private Medical Insurance (no excess)

Dental & Optical cash back scheme

Employee Assistance Programme

Virtual GP support

Health discounts and annual health‑sce

Annual health screening

Enhanced Family Leave policies

Free parking

Company events

Gym facilities onsite

Referral bonus

Employee of the Month awards

Long Service Awards

Job summary

Thermatic Group is seeking a Contract Administrator to join the operations team, supporting a nationwide contract for Thermatic Technical FM. You will administer contractual processes, allocate work across engineers, maintain client portals, and ensure timely information flow to meet KPI targets.

The role emphasizes admin excellence, customer service, and cross-department coordination. Regular hours are 8am–5pm, with opportunities for remote work part of the week.

Qualifications

• Administration experience, preferably within a similar role with the facilities management industry.
• Commercial awareness of operational impact
• Basic understanding of customer needs and expectations
• UK geographical knowledge
• Technical awareness would be advantageous
• Strong customer service and interpersonal skills
• Multitasking and time management to manage multiple customers and tasks
• Attention to detail and strong organisational skills

Responsibilities

• Respond to questions and requests for information - internally and/or externally
• Support all administrative tasks on contract, from initial call out to completion
• Prepare quoted works and follow on visits for controlled handover to TSC
• Ensure client portal is keep up to date with all relevant information
• Review previous day’s work to assess status of work, inform and action where appropriate
• Answer all external calls and emails in a timely manner
• Confirm delivery of required parts prior to engineer allocation
• Billing of jobs as and when required
• Deliver excellent customer service through all channels of communication - email, phone or portal
• Ensure compliance with contractual requirements (KPI’s)

Skills

Administration

Customer service

Multitasking

Time management

Attention to detail

Interpersonal skills

Analytical skills

Negotiation

Tools

MS Office

CRM systems

Job description

Thermatic Group is seeking a Contract Administrator to join the operations team, supporting a nationwide contract for Thermatic Technical FM. You will administer contractual processes, allocate work across engineers, maintain client portals, and ensure timely information flow to meet KPI targets.

The role emphasizes admin excellence, customer service, and cross-department coordination. Regular hours are 8am–5pm, with opportunities for remote work part of the week.