Contract Manager

Thermaticenergy; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 days holiday

Auto-enrolment Pension

Death in Service Insurance

Private Medical Insurance

Dental & Optical cash back

Annual health screening

Free parking

Company events

Job summary

Thermatic Technical FM seeks a Contract Manager to oversee day-to-day FM services for key contracts, ensuring quality, compliance, and client satisfaction.

The role balances operational oversight with client engagement and may include supervising staff and using CAFM systems for reporting.

Qualifications

• Experience delivering FM services to client contracts.
• Knowledge of SLAs, KPIs and compliance frameworks.
• Understanding of health and safety legislation in FM.
• Experience coordinating engineers and subcontractors.

Responsibilities

• Manage day-to-day FM service delivery for assigned contracts.
• Serve as main client contact at operational level.
• Ensure SLAs, KPIs, and health & safety regulations are met.
• Coordinate work of engineers, subcontractors, and suppliers.
• Line-manage supervisors/administrators where applicable.
• Use CAFM to manage work orders and reporting.
• Monitor costs and raise variances for budget control.

Skills

FM service delivery

Contract management

SLAs & KPIs

H&S compliance

CAFM systems

Budgeting

Invoicing

Subcontractor management

Client-facing

Leadership

Education

IOSH Managing Safely (desirable)

Tools

CAFM software

MS Office Suite

Job description

We are looking for aContract Managerto join our key account teamsat Thermatic Technical FM.

As a Thermatic Contract Manager you are a member of an Accounts team. The role of Contract Manager is responsible for managing the day-to-day delivery of facilities management services for one or more client contracts, ensuring high standards, compliance, and client satisfaction. The role balances operational oversight with client engagement and may include line management of supervisors and administrative staff. It plays a critical role in supporting service quality, cost control, and the effective use of systems and technology.

The Benefits:

• 33 days holiday (inc bank holidays) + a day off on your Birthday


• Auto-enrolment Pension


• Death in Service Insurance @ 4 X salary


• Extensive Healthcare & Wellbeing provisions including:
  
  
  
  • Private Medical Insurance (no excess)
  
  
  • Dental & Optical cash back scheme
  
  
  • Employee Assistance Programme
  
  
  • Access to virtual GP support
  
  
  • Health discounts
  
  
  • Access to annual health screening
  
  
  
  


• Enhanced Family Leave policies


• Free parking


• Company events


• Gym facilities onsite


• Referral bonus


• Employee of the Month awards


• Long Service Awards

Hours & Location of Work:

Main location - Onsite in central London a minimum of 2 days per week with potential for additional on-site days required as further contracts.

Regular hours of work -Monday to Friday, 8am to 5pm - 40 hour working week.Opportunities to work flexibly are available.

Required Knowledge, Skills, & Behaviours:

• Solid understanding of technical and/ or soft FM service delivery.


• Knowledge of contract requirements, SLAs, KPIs, and compliance frameworks.


• Familiarity with health and safety legislation (e.g., risk assessments, method statements, permit-to-work systems).


• Working knowledge of CAFM systems for scheduling, job tracking, and reporting.


• Awareness of commercial principles including budgeting, cost control, and invoicing.


• Basic knowledge of digital transformation trends, including automation and AI in FM operations.


• Understanding of social value obligations and sustainability in service delivery.


• Awareness of supply chain processes and subcontractor management


• Experience managing or coordinating FM services across commercial contracts.


• Proven track record of meeting operational KPIs and SLAs.


• Client-facing experience in a service delivery role.


• Competence in using CAFM systems and Microsoft Office Suite.


• Working understanding of health & safety legislation in FM.


• Supervisory or team leadership experience.


• IOSH Managing Safely or equivalent health & safety certification (desirable)


• Experience contributing to system improvements, automation initiatives, or digital change projects.


• Exposure to social value delivery within FM contracts.


• Experience of working within healthcare environment (desirable)

Responsibilities include:

• Manage the day-to-day delivery of FM services across assigned contracts (typically 1–2 clients).


• Act as the main point of contact for the client at an operational level, attending meetings and addressing service issues promptly.


• Ensure compliance with all service-level agreements (SLAs), key performance indicators (KPIs), and health and safety regulations.


• Manage and coordinate the work of engineers, subcontractors, and suppliers to ensure efficient and compliant service delivery, ensuring all works have appropriate Risk Assessments and Method Statements (RAMS), site access permits, and necessary parts/materials available prior to work commencement.


• Where applicable, line-manage supervisors and/or administrators, providing support, coaching, and guidance.


• Use the CAFM system to manage work orders, monitor performance, and support accurate reporting.


• Monitor costs and resource usage to ensure service delivery within budget and raise any variances.


• Ensure all works are correctly captured, costed, and invoiced, liaising with finance and planning teams to resolve queries.


• Raise and manage POs for works and materials, ensuring timely delivery and accurate financial reconciliation.


• Support the identification and implementation of process improvements, digital tools, and automation where appropriate.