Contract Manager

CIH International Housing Group; City of Westminster; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

33 days holiday + birthday day off

Auto-enrolment Pension

Death in Service Insurance 4x salary

Private Medical Insurance

Job summary

Thermatic is seeking a Contract Manager to lead day-to-day FM service delivery for key client contracts in a fast-paced environment. You will coordinate engineers, subcontractors, and internal teams, ensuring RAMS and permits are in place and SLAs are met.

You will act as the primary client contact, drive cost control, and contribute to digital transformation initiatives within FM operations. Experience in healthcare FM is desirable.

Qualifications

• Solid understanding of technical service delivery.
• Knowledge of contract requirements, SLAs, KPIs, and compliance frameworks.
• Familiarity with health & safety legislation (risk assessments, RAMS, permit-to-work).
• Working knowledge of CAFM systems for scheduling, job tracking, and reporting.
• Awareness of budgeting, cost control, and invoicing.
• Understanding of digital transformation trends in FM operations.

Responsibilities

• Manage day-to-day delivery of FM services for 1–2 client contracts.
• Be main operational liaison with the client; attend meetings and address issues promptly.
• Ensure adherence to SLAs, KPIs and health and safety regulations.
• Coordinate engineers, subcontractors, and suppliers; ensure RAMS, permits and parts are ready.
• Line-manage supervisors/administrators where applicable; provide coaching.
• Use CAFM to manage work orders, monitor performance, and report.
• Monitor costs and resources; keep within budget and escalate variances.
• Raise and manage POs; ensure timely delivery and reconciliation.
• Support process improvements, digital tools, and automation.

Skills

Technical service delivery

Contract requirements

SLA & KPI knowledge

CAFM systems

Budgeting & cost control

Digital transformation (FM)

Social value & sustainability

Supply chain management

Client-facing engagement

Microsoft Office Suite

Health & safety awareness

Education

IOSH Managing Safely or equivalent

Tools

CAFM systems

Microsoft Office

Job description

We are looking for a Contract Manager to join our key account teamsat Thermatic Technical FM.

As a Thermatic Contract Manager you are a member of an Accounts team. The role of Contract Manager is responsible for managing the day-to-day delivery of facilities management services for one or more client contracts, ensuring high standards, compliance, and client satisfaction. The role balances operational oversight with client engagement and may include line management of supervisors and administrative staff. It plays a critical role in supporting service quality, cost control, and the effective use of systems and technology.

The Benefits:

• 33 days holiday (inc bank holidays) + a day off on your Birthday
• Auto-enrolment Pension
• Death in Service Insurance @ 4 X salary
• Extensive Healthcare & Wellbeing provisions including:
  • Private Medical Insurance (no excess)
  • Dental & Optical cash back scheme
  • Employee Assistance Programme
  • Access to virtual GP support
  • Health discounts
  • Access to annual health screening
• Enhanced Family Leave policies
• Free parking
• Company events
• Gym facilities onsite
• Referral bonus
• Employee of the Month awards
• Long Service Awards

Hours & Location of Work:

Main location - Onsite in central London a minimum of 2 days per week with potential for additional on-site days required as further contracts.

Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week. Opportunities to work flexibly are available.

Required Knowledge, Skills, & Behaviours:

• Solid understanding of technical service delivery.
• Knowledge of contract requirements, SLAs, KPIs, and compliance frameworks.
• Familiarity with health & safety legislation (e.g., risk assessments, method statements, permit-to-work systems).
• Working knowledge of CAFM systems for scheduling, job tracking, and reporting.
• Awareness of commercial principles including budgeting, cost control, and invoicing.
• Basic knowledge of digital transformation trends, including automation and AI in FM operations.
• Understanding of social value obligations and sustainability in service delivery.
• Awareness of supply chain processes and subcontractor management
• Experience managing or coordinating FM services across commercial contracts.
• Proven track record of meeting operational KPIs and SLAs.
• Client-facing experience in a service delivery role.
• Competence in using CAFM systems and Microsoft Office Suite.
• Working understanding of health & safety legislation in FM.
• Supervisory or team leadership experience.
• IOSH Managing Safely or equivalent health & safety certification (desirable)
• Experience contributing to system improvements, automation initiatives, or digital change projects.
• Exposure to social value delivery within FM contracts.
• Experience of working within healthcare environment (desirable)

Responsibilities include:

• Manage the day-to-day delivery of FM services across assigned contracts (typically 1-2 clients).
• Act as the main point of contact for the client at an operational level, attending meetings and addressing service issues promptly.
• Ensure compliance with all service-level agreements (SLAs), key performance indicators (KPIs), and health and safety regulations.
• Manage and coordinate the work of engineers, subcontractors, and suppliers to ensure efficient and compliant service delivery, ensuring all works have appropriate Risk Assessments and Method Statements (RAMS), site access permits, and necessary parts/materials available prior to work commencement.
• Where applicable, line-manage supervisors and/or administrators, providing support, coaching, and guidance.
• Use the CAFM system to manage work orders, monitor performance, and support accurate reporting.
• Monitor costs and resource usage to ensure service delivery within budget and escalated any variances.
• Ensure all works are correctly captured, costed, and invoiced, liaising with finance and planning teams to resolve queries.
• Raise and manage POs for works and materials, ensuring timely delivery and accurate financial reconciliation.
• Support the identification and implementation of process improvements, digital tools, and automation where appropriate.