Contract Administrator - Operations & Client Support

Thermaticenergy; Salford; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Auto-enrolment pension

Death in service 4 X salary

Private medical insurance

Dental & Optical cash back

Employee assistance programme

Virtual GP access

Health discounts

Annual health screening

Enhanced family leave

Free parking

Company events

Gym facilities onsite

Referral bonus

Employee of the month awards

Long service awards

Job summary

Thermatic Group is seeking a Contract Administrator to join our Operations team in Salford, supporting contracts across the UK. You will administer contracts between customers and engineers, ensuring smooth operation and distributing work efficiently.

The role offers standard hours, potential remote work portions, and a focus on customer service, documentation, and KPI compliance within a facilities management environment.

Qualifications

• Administration experience, preferably within a similar role with the facilities management industry.
• Commercial awareness of operational impact.
• Basic understanding of customer needs and expectations.
• UK geographical knowledge.
• Technical awareness would be advantageous.
• Strong customer service and interpersonal skills to deal with different customers and departments within the business.
• Multitasking and time management skills to manage multiple customers and tasks at the same time.
• Attention to detail and strong organisational skills.
• Outstanding problem-solving skills to address customer complaints or needs.
• Analytical skills for analysing customer data.
• Advanced negotiation and motivational skills are desirable.

Responsibilities

• Respond to questions and requests for information – internally and/or externally.
• Support all administrative tasks on contract, from initial call out to completion.
• Prepare quoted works and follow on visits for controlled handover to TSC.
• Ensure client portal is keep up to date with all relevant information.
• Review previous day’s work to assess status of work, inform and action where appropriate.
• Answer all external calls and emails in a timely manner.
• Confirm delivery of required parts prior to engineer allocation.
• Billing of jobs as and when required.
• Deliver excellent customer service through all channels of communication – email, phone or portal.
• Ensure compliance with contractual requirements (KPI’s).

Skills

Administration experience

Commercial awareness

Customer needs understanding

UK geographical knowledge

Technical awareness

Customer service skills

Multitasking

Attention to detail

Problem-solving

Analytical skills

Negotiation skills

Job description

Thermatic Group is seeking a Contract Administrator to join our Operations team in Salford, supporting contracts across the UK. You will administer contracts between customers and engineers, ensuring smooth operation and distributing work efficiently.

The role offers standard hours, potential remote work portions, and a focus on customer service, documentation, and KPI compliance within a facilities management environment.