Remote Dynamics 365 CRM & Power Platform Consultant

Version 1; Newcastle upon Tyne; Híbrido; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid/Remote

Pension

Private healthcare

Life assurance

Great Place to Work

Descripción de la vacante

Version 1 is seeking a Microsoft Dynamics 365 Support & Development Consultant to join our growing Microsoft capability in Newcastle upon Tyne. You will deliver and support Dynamics 365/CRM solutions, develop plugins, and extend platforms using C#/.NET and Power Platform.

You will work with mid-market and enterprise customers, troubleshooting complex issues, upgrading and migrating Dynamics applications, and guiding customers on technical tasks and deliverables.

Formación

• Strong technical experience with Microsoft Dynamics 365 CRM/Customer Engagement.
• Hands-on development experience with C#, .NET and JavaScript.
• Experience developing Dynamics 365 Plugins, Custom Workflow Activities and integrations.
• Good knowledge of Microsoft Power Platform, particularly Power Automate.
• Experience supporting and troubleshooting business-critical Dynamics applications.
• Previous experience within an application support or managed services environment.
• Good understanding of IT service management, incidents, changes and SLAs.

Responsabilidades

• Design, develop, configure and support Microsoft Dynamics 365/CRM solutions.
• Develop Plugins, Custom Workflow Activities and integrations using C#/.NET.
• Configure and extend Dynamics 365 using both custom development and out-of-the-box capabilities.
• Build and support solutions using Microsoft Power Platform and Power Automate.
• Troubleshoot and resolve complex Dynamics 365 application and integration issues.
• Support Dynamics 365 upgrades, migrations and releases.
• Work directly with customers to understand business and technical requirements.
• Translate requirements into clearly defined technical tasks, solutions and deliverables.
• Manage application incidents, requests and escalations within agreed SLAs.
• Work within ITIL-aligned service management and managed-services processes.
• Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams.
• Identify opportunities for continual improvement across customer solutions and services.

Conocimientos

Dynamics 365 CRM

C#/.NET

JavaScript

Plugins/Workflows

Power Platform/Power Automate

ITIL/Service Mgmt

Support experience

Descripción del empleo

Version 1 is seeking a Microsoft Dynamics 365 Support & Development Consultant to join our growing Microsoft capability in Newcastle upon Tyne. You will deliver and support Dynamics 365/CRM solutions, develop plugins, and extend platforms using C#/.NET and Power Platform.

You will work with mid-market and enterprise customers, troubleshooting complex issues, upgrading and migrating Dynamics applications, and guiding customers on technical tasks and deliverables.