Remote Desktop Surveyor – Home Claims (Hybrid/Flexible)

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working

4Cs bonus scheme

Financial wellbeing

Mental wellbeing programme

Annual leave

Job summary

Hastings Direct is seeking a Desktop Surveyor – Home Claims to assess property damage remotely and settle claims efficiently using our in-house software, prioritising customer service and cost-effective outcomes. The role is hybrid with Leicester or Bexhill as a location, reporting to the Surveying Manager.

You will liaise with customers, determine policy cover and liability, and contribute to claims auditing and continuous improvement.

Qualifications

• Experience investigating and handling domestic property claims
• Knowledge of case law, building regulations, flood/escape of water/fire damage management principles
• Experience with claims scoping and management software

Responsibilities

• Investigate, manage and report on a varied range of surveyed claims
• Liaise with customers, determine policy cover and liability, establish loss value and costs
• Handle and settle via desktop a range of incidents
• Ensure all claims are managed with integrity and produce relevant reporting
• Maintain high standards of communication with internal stakeholders and provide insights on claims trends
• Contribute to policy wording and claims handling enhancement projects

Skills

Domestic property claims

Claims investigations

Legal & building regs

Claims software

Job description

Hastings Direct is seeking a Desktop Surveyor – Home Claims to assess property damage remotely and settle claims efficiently using our in-house software, prioritising customer service and cost-effective outcomes. The role is hybrid with Leicester or Bexhill as a location, reporting to the Surveying Manager.

You will liaise with customers, determine policy cover and liability, and contribute to claims auditing and continuous improvement.