Motor Claims Desktop Engineer — Hybrid (Leicester/Bexhill)

Hastings Direct; Bexhill-on-Sea; Hybride; GBP 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

25 days annual leave + bank holidays

Private healthcare

Pension contribution match up to 10%

Résumé du poste

Hastings Direct is seeking a Motor Claims Desktop Engineer to assess vehicle damage remotely, validate repair estimates, and support cost-effective claims outcomes. You will work closely with repairers, claims handlers, and customers to provide technical guidance and ensure repairs follow best practice.

The role emphasizes cost control, accurate estimates, and collaboration across claims systems and supplier platforms.

Qualifications

• Experience reviewing vehicle damage repair estimates.
• Ability to negotiate with customers and suppliers.
• Knowledge of industry repair methods and costs.

Responsabilités

• Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge-sharing across the function.
• Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
• Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
• Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
• Maintain accurate and up-to-date information across all claims systems and supplier platforms in line with internal processes.
• Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.

Connaissances

Vehicle expert

Engineering expert

Knowledge sharing

Review estimates

Cost control

Supplier audits

Claims systems data

Description du poste

Hastings Direct is seeking a Motor Claims Desktop Engineer to assess vehicle damage remotely, validate repair estimates, and support cost-effective claims outcomes. You will work closely with repairers, claims handlers, and customers to provide technical guidance and ensure repairs follow best practice.

The role emphasizes cost control, accurate estimates, and collaboration across claims systems and supplier platforms.