Remote Desk Adjuster – Property Claims

Policy Expert Claims; England; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Life insurance

Enhanced pension

Discretionary bonus

Car allowance

25 days leave

Birthday day off

Volunteer day

Job summary

Policy Expert Claims is seeking an experienced Desk Adjuster to join our growing team. The role focuses on handling domestic buildings and contents claims remotely, driving fair and cost-effective resolutions from first notification to settlement.

You will liaise with customers, contractors, Network Surveyors, suppliers, and internal teams to ensure accurate scopes, evidence, and timely claim outcomes within delegated authority up to £30,000.

Qualifications

• Previous experience handling property insurance claims, loss adjusting claims, or household buildings and contents claims.
• Experience assessing claims remotely using photographs, videos, contractor estimates, and supporting documentation.
• Good understanding of domestic building repairs, reinstatement principles, and estimating techniques.
• Experience interpreting insurance policy wordings and applying coverage decisions.
• Experience managing property & contents claims within delegated authority limits up to £30,000 is desirable.

Responsibilities

• Manage a portfolio of domestic buildings and contents claims remotely from first notification through to settlement and closure within delegated authority limits of up to £30,000.
• Review claim circumstances, policy coverage, damage evidence, photographs, videos, contractor estimates, and supporting documentation to determine claim validity.
• Assess buildings and contents claims in accordance with policy terms, conditions, and claims handling guidelines.
• Produce accurate scopes of work and validate repair estimates using estimating tools such as Xactware.
• Negotiate and agree claim settlements, cash settlements, and repair solutions with customers and suppliers within delegated authority.
• Validate customer quotations, invoices, and contractor estimates relating to buildings and contents losses to ensure costs are reasonable and proportionate.
• Instruct Network Surveyors, inhouse Loss Adjusters, specialist suppliers, or contractors where additional technical expertise or site attendance is required.

Skills

Desk Adjusting

Property claims

Remote working

Xactware

Tools

Xactware

Job description

Policy Expert Claims is seeking an experienced Desk Adjuster to join our growing team. The role focuses on handling domestic buildings and contents claims remotely, driving fair and cost-effective resolutions from first notification to settlement.

You will liaise with customers, contractors, Network Surveyors, suppliers, and internal teams to ensure accurate scopes, evidence, and timely claim outcomes within delegated authority up to £30,000.