Remote Cyber Security Technical Services Lead

Hamilton Barnes Associates Limited; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Work from home

London office presence 2 days/mo

Ongoing training

Career progression

Enterprise customer focus

Collaborative technical team

Job summary

Hamilton Barnes Associates Limited is seeking a Cyber Technical Service Manager to lead technical service delivery for a portfolio of enterprise clients. You will collaborate with Security Operations, Engineering and Product teams to deliver MDR services, improve security strategies and drive cyber resilience.

You'll act as the primary technical contact, run technical reviews and QBRs, translate incidents into business-focused guidance, and identify opportunities to strengthen customer maturity

Qualifications

• Experience in cyber security service delivery for enterprise clients.
• Strong knowledge of MDR, SIEM, SOAR and incident response.
• Experience managing enterprise customer relationships.
• Familiarity with SOC processes and cyber security operations.
• Excellent stakeholder management and communication skills.
• Understanding of ITIL and SLAs.

Responsibilities

• Act as the primary technical contact for a portfolio of cyber security customers.
• Lead technical service reviews, QBRs and roadmap sessions.
• Provide technical guidance across MDR and MIS offerings.
• Translate security incidents into business-focused recommendations.
• Collaborate with SOC to improve detection, response and service performance.
• Support customers through cyber incidents and major service escalations.
• Identify opportunities to improve customer security maturity and resilience.
• Collaborate with Engineering and Product to enhance services and automation.
• Produce technical reports, dashboards and service performance insights.
• Support renewals and identify opportunities for additional security solutions.

Skills

Cyber Security

Technical Service Delivery

SOC

MDR

SIEM

SOAR

Incident Response

Enterprise relationships

Stakeholder management

ITIL & SLAs

Tools

Power BI

Job description

Hamilton Barnes Associates Limited is seeking a Cyber Technical Service Manager to lead technical service delivery for a portfolio of enterprise clients. You will collaborate with Security Operations, Engineering and Product teams to deliver MDR services, improve security strategies and drive cyber resilience.

You'll act as the primary technical contact, run technical reviews and QBRs, translate incidents into business-focused guidance, and identify opportunities to strengthen customer maturity