Senior SOC Client Advisory Director

Hamilton Barnes ?; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Hamilton Barnes is seeking a SOC Services Manager to act as a senior client-facing contact for key SOC customers. The role sits between customers and technical SOC teams, translating cybersecurity findings into business terms and guiding strategic security outcomes.

The ideal candidate will combine strong SOC knowledge with excellent communication and relationship-management skills, and be comfortable travelling to client sites across the UK. Hybrid from London, with UK-remote consideration.

Qualifications

• Senior experience within a SOC, Cyber Security, Security Operations or Technical Account Management environment.
• Strong understanding of SOC operations, monitoring, alerting and incident response.
• Exceptional written and verbal English communication skills.

Responsibilities

• Act as a senior client-facing contact for SOC customers.
• Build trusted relationships with customer security and business stakeholders.
• Explain SOC findings, threats and incidents in clear business language.
• Translate technical security information into practical recommendations.
• Lead regular service reviews and customer meetings.
• Support customers through security incidents and escalations.
• Understand customer environments, risks and changing security requirements.
• Work closely with SOC analysts and technical teams to provide accurate customer updates.
• Ensure customers understand the value and capabilities of their SOC service.
• Identify opportunities to improve customer security outcomes and service delivery.
• Help shape client-facing SOC processes as the business scales.
• Manage communication between customers and internal technical teams.
• Travel to customer sites across London and Scotland when required.

Skills

SOC experience

Cybersecurity

Relationship management

Stakeholder communication

Travel willingness

Job description

Hamilton Barnes is seeking a SOC Services Manager to act as a senior client-facing contact for key SOC customers. The role sits between customers and technical SOC teams, translating cybersecurity findings into business terms and guiding strategic security outcomes.

The ideal candidate will combine strong SOC knowledge with excellent communication and relationship-management skills, and be comfortable travelling to client sites across the UK. Hybrid from London, with UK-remote consideration.