Cybersecurity Service Delivery Lead

nccgroup; Manchester; On-site; GBP 55,000 - 85,000; Full time

Job summary

NCC Group is seeking an experienced Service Delivery Manager to lead a portfolio of key clients in our Managed Services division. You will serve as the primary point of contact, coordinating cross-functional teams to ensure service excellence and proactive engagement with customers in a cybersecurity context.

In this role you will host regular service reviews, identify opportunities to enhance outcomes, and work to maximize contract value while maintaining high levels of client satisfaction

Qualifications

• Several years of relevant work experience in a customer-facing role.
• Strong communication and stakeholder management skills.
• Proven ability to manage client relationships and expectations.

Responsibilities

• Manage a set of customers and be their primary point of contact.
• Hold regular meetings to review service quality and identify improvement opportunities.
• Work to improve customer satisfaction and increase the value of contracts.
• Coordinate with internal teams to ensure services are delivered reliably and professionally.

Job description

NCC Group is seeking an experienced Service Delivery Manager to lead a portfolio of key clients in our Managed Services division. You will serve as the primary point of contact, coordinating cross-functional teams to ensure service excellence and proactive engagement with customers in a cybersecurity context.

In this role you will host regular service reviews, identify opportunities to enhance outcomes, and work to maximize contract value while maintaining high levels of client satisfaction