Customer Support Specialist - United Kingdom

Jobgether; United Kingdom; Remote; GBP 25,000 - 40,000; Full time

Job summary

An innovative talent matching platform is seeking a dedicated Customer Support Specialist to enhance the travel experience for clients. In this fully remote role, you will provide empathetic and solution-focused support, managing inquiries and resolving booking issues across various channels. Ideal candidates thrive in dynamic environments and possess strong problem-solving skills. With generous benefits including a flexible work-from-anywhere policy and ongoing training opportunities, this position offers a chance to make a real impact in the travel industry. Join a forward-thinking company that values exceptional service and employee development.

Benefits

Generous PTO

Group Health Cash Plan

Retirement/Pension Scheme

Flexible Work-from-Anywhere Policy

Employee Travel Discounts

Fitness Expense Reimbursement

Ongoing Training Opportunities

Recognition Perks

Annual Home Office Reimbursement

Qualifications

• 2+ years in high-volume customer service or call center.
• Experience in travel or hospitality preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and web.
• Manage booking concerns and coordinate with travel partners.

Skills

Customer Service

Problem-Solving

Communication Skills

Attention to Detail

Technology Proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office

CRM Tools

Job description

Customer Support Specialist - United Kingdom

About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently seeking a Customer Support Specialist in the United Kingdom.

We are looking for a service-oriented Customer Support Specialist to assist travelers before and during their journeys by providing timely, empathetic, and solution-focused support. You will be the primary contact for inquiries and booking concerns, managing communications across various channels professionally and with a focus on enhancing the customer experience. This role is ideal for someone who thrives in a fast-paced, remote environment, with strong problem-solving skills, attention to detail, and a passion for delivering exceptional service. Experience in travel or hospitality is highly advantageous.

Accountabilities:

1. Respond promptly to customer and travel advisor inquiries via phone, email, and web platforms.
2. Manage and resolve booking concerns, ticketing issues, itinerary changes, and service upgrades.
3. Coordinate with global travel partners and internal teams to ensure seamless service delivery.
4. Handle schedule disruptions by arranging alternative accommodations and solutions.
5. Deliver travel documents and updates clearly and consistently.
6. Maintain accurate records and monitor reservation quality, escalating issues when necessary.
7. Contribute ideas for process improvement and service enhancements.

Requirements:

• At least 2 years of experience in a high-volume customer service or call center environment.
• Experience in travel, transportation, or hospitality sectors is highly preferred.
• Strong problem-solving skills and excellent verbal and written communication abilities.
• Ability to remain calm and focused in a dynamic environment.
• Comfortable with learning new technologies and using Microsoft Office or CRM tools.
• Must be based in the United Kingdom and possess a high school diploma or equivalent.

Benefits:

• Fully remote work within the UK.
• Generous PTO and bonus/incentive plans.
• Group health cash plan through BHSF.
• Retirement/pension scheme with employer contributions.
• Group life assurance and access to well-being services.
• Flexible work-from-anywhere policy.
• Familiarization trips to experience supported vacations.
• Employee and family/friend travel discounts.
• Fitness expense reimbursement.
• Corporate discounts and employee referral bonuses.
• Ongoing training and career development opportunities.
• Recognition perks and years-of-service awards.
• Annual home office reimbursement.

Additional Information:

This role is posted on behalf of our partner company. Applications undergo an AI-powered 3-step screening process that selects the top 5 candidates based on CV and LinkedIn profile analysis. Candidates will be notified within 7 days if selected. If not, your profile may be considered for other opportunities.

Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

Customer Service

Industries:

Non-profit Organizations and Primary and Secondary Education

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