Remote Customer Support & Operations Specialist (Part-Time)

Spectrum Courses Ltd; United Kingdom; Remote; GBP 23,000 - 32,000; Part time

Job summary

Spectrum Courses Limited is seeking a part-time Customer Support & Operations Administrator to join a small team. The role is home-based, with 10 hours per week at £20 per hour, and involves handling day-to-day customer and learner queries beyond standard support.

Training will be provided, after which the successful candidate will take ownership of first‑line support and help ensure smooth operations across courses and safeguarding training offerings.

Qualifications

• Experience in customer support or operations.
• Ability to investigate and resolve day-to-day queries.
• Comfort with online systems and learning platforms.

Responsibilities

• Own first-line customer and learner support after training.
• Investigate and resolve day-to-day queries and issues.
• Develop detailed understanding of Spectrum’s systems and procedures.

Skills

Problem solving

Online systems

Investigate queries

Customer support

Job description

Spectrum Courses Limited is seeking a part-time Customer Support & Operations Administrator to join a small team. The role is home-based, with 10 hours per week at £20 per hour, and involves handling day-to-day customer and learner queries beyond standard support.

Training will be provided, after which the successful candidate will take ownership of first‑line support and help ensure smooth operations across courses and safeguarding training offerings.