Customer Support & Operations Administrator

Spectrum Courses Ltd; United Kingdom; Remoto; GBP 23.000 - 32.000; Part-time

Descrizione del lavoro

Spectrum Courses Limited is seeking a part-time Customer Support & Operations Administrator to join a small team. The role is home-based, with 10 hours per week at £20 per hour, and involves handling day-to-day customer and learner queries beyond standard support.

Training will be provided, after which the successful candidate will take ownership of first‑line support and help ensure smooth operations across courses and safeguarding training offerings.

Competenze

• Experience in customer support or operations.
• Ability to investigate and resolve day-to-day queries.
• Comfort with online systems and learning platforms.

Mansioni

• Own first-line customer and learner support after training.
• Investigate and resolve day-to-day queries and issues.
• Develop detailed understanding of Spectrum’s systems and procedures.

Conoscenze

Problem solving

Online systems

Investigate queries

Customer support

Descrizione del lavoro

Customer Support & Operations Administrator

Part-time | 10 hours per week | Home-based | £20 per hour

Spectrum Courses Limited is a specialist UK training provider working with local authorities, transport operators, and individual learners.

We provide online safeguarding and compliance training across home-to-school transport, taxi and private-hire and adult social care transport.

We are looking for an experienced, highly capable Customer Support & Operations Administrator to join our small team for 10 hours per week.

This is not a call-centre or scripted customer-service role. We are looking for someone who enjoys solving problems, is confident using online systems and can take responsibility for investigating and resolving day-to-day customer and learner queries.

The successful applicant will become a key member of our operational team and, after training, will take ownership of much of our first-line customer and learner support.

Hours

The role is 10 hours per week and those hours must be spread across each working day, Monday to Friday.

We envisage approximately two hours per weekday. There can be some flexibility around the exact timing of those hours, but the role requires daily coverage throughout the working week.

Availability during school holidays is important. August is one of our busiest months of the year, so applicants should be aware that annual leave during this period may be restricted and will need to be agreed in advance. There may also be opportunities for additional hours during particularly busy periods.

About Spectrum Courses

Spectrum Courses provides specialist online safeguarding and compliance training for people working in passenger transport, as well as people applying to become licensed taxi and private-hire drivers.

Our courses are used by individual learners, transport operators and local authorities across the UK.

We are a small business, which means this role offers genuine responsibility and the opportunity to make a noticeable contribution to how the company operates.

Salary: £20 per hour
Hours: 10 hours per week, spread across Monday to Friday
Location: Home-based
Employment type: Permanent, part-time

Recruitment process

Shortlisted applicants will be given a short practical customer-support exercise designed to assess how they investigate a problem, what information they would check, how they communicate with a customer and when they would elevate a issue.

This will be followed by a virtual interview.

Training

Full training will be provided.

We expect the successful applicant gradually to develop a detailed understanding of Spectrum’s systems, courses and customer-support procedures.

This is therefore a role for someone who would like to become an established part of a small business rather than undertake occasional freelance administration.

Closing Date for applications: 29 th November 2026