Customer Operations Specialist - Part-Time (London/Remote)

Spotlight Sports Group; Greater London; Hybrid; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Private medical insurance

Parental leave

Working globally policy

Mental health support

Assistance programs

Social gatherings

Pension scheme

Birthday leave

25 days holiday

Job summary

Spotlight Sports Group is seeking a Customer Operations Executive on a part-time basis to support Racing Post’s customer journeys from the London office and remotely. You will handle inquiries across touchpoints, ensuring prompt, friendly service two days in the office and one day remote each week.

The role emphasizes data accuracy, Zendesk familiarity, and a passion for horse racing, with a focus on continuous improvement of customer experiences and onboarding for digital subscriptions.

Qualifications

• Excellent written and verbal communication skills.
• Calm and composed under pressure.
• Ability to input data accurately.
• Organised and focused approach to work.
• Good knowledge of and interest in horse racing.

Responsibilities

• Proactively optimise and continuously improve customer experiences across all touchpoints.
• Manage customer correspondence using Zendesk.
• Support CRM communications by QAing content and suggesting improvements.
• Assist with onboarding and engagement for digital subscriptions.
• Spot and act on opportunities to win and retain customers, including goodwill gestures.
• Assist with renewal of group subscriptions.

Skills

Excellent written and verbal comms

Calm under pressure

Data input accuracy

Organised and focused

Interest in horse racing

Tools

Zendesk

Job description

Spotlight Sports Group is seeking a Customer Operations Executive on a part-time basis to support Racing Post’s customer journeys from the London office and remotely. You will handle inquiries across touchpoints, ensuring prompt, friendly service two days in the office and one day remote each week.

The role emphasizes data accuracy, Zendesk familiarity, and a passion for horse racing, with a focus on continuous improvement of customer experiences and onboarding for digital subscriptions.