Remote Customer Support Specialist — Troubleshooter & Empathy

Aviy; United Kingdom; Remote; GBP 34,000 - 47,000; Full time

Benefits offered by this job

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Annual learning budget

Generous paid time off

Paid parental leave

Job summary

Aviy is seeking a customer support specialist to help users navigate our software. You’ll answer email and live chat questions, troubleshoot issues end to end, and write clear help center articles. Excellent written English and empathy are essential.

This is a fully remote role with UK/US work eligibility. We offer a generous learning budget, flexible hours, substantial paid time off, and share options to own a piece of the company.

Qualifications

• A couple of years in customer support, ideally for a software product.
• Excellent written English and genuine empathy — the kind that survives the fourth difficult conversation of the day.
• Technical troubleshooting ability and patience, and enough interest in small business to care about the answer.

Responsibilities

• Answer customer questions across email and live chat.
• Troubleshoot payment, document and account problems end to end.
• Write and maintain help centre articles.
• Escalate bugs with enough detail that an engineer can act on them.
• Spot patterns in what people contact us about, and push for the underlying fix.

Skills

Customer support

Written English

Technical troubleshooting

Job description

Aviy is seeking a customer support specialist to help users navigate our software. You’ll answer email and live chat questions, troubleshoot issues end to end, and write clear help center articles. Excellent written English and empathy are essential.

This is a fully remote role with UK/US work eligibility. We offer a generous learning budget, flexible hours, substantial paid time off, and share options to own a piece of the company.