Customer Support Specialist - Multichannel & Payments

Ventures Lab Ltd.; United Kingdom; Remote; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Job summary

Ventures Lab Ltd. in the United Kingdom is seeking a Customer Support Adviser to provide exceptional support across chat, email and phone channels. You will handle inquiries, resolve issues, and identify opportunities to boost revenue while maintaining high service standards.

The role requires fluent Norwegian and English, strong communication, problem-solving abilities, and accurate data entry. You will work with CRM systems and collaborate with cross-functional teams to ensure timely

Qualifications

• Experience in a customer support or similar role.
• Fluent in Norwegian and English (verbal and written).
• Ability to listen actively, empathize and communicate with customers from diverse backgrounds.

Responsibilities

• Handle customer enquiries via chat, email and phone across inbound/outbound channels.
• Ask probing questions to gather relevant information efficiently.
• Use negotiation skills to resolve issues and prevent escalation.
• Identify opportunities to maximise revenue.
• Enter data accurately and manage time effectively.
• Collaborate with back offices and third parties to resolve queries in a timely manner.
• Assist customers with payments and KYC procedures with risk team coordination.
• Support VIP, Marketing and Risk/Payments departments as needed.
• Credit bonuses and free spins where applicable.
• Engage customers to increase activity and loyalty.

Skills

Norwegian fluency

English fluency

Communication

Active listening

Problem solving

CRM tools

Multi-tasking

Teamwork

Attention to detail

Tools

CRM systems

Customer support software

Job description

Ventures Lab Ltd. in the United Kingdom is seeking a Customer Support Adviser to provide exceptional support across chat, email and phone channels. You will handle inquiries, resolve issues, and identify opportunities to boost revenue while maintaining high service standards.

The role requires fluent Norwegian and English, strong communication, problem-solving abilities, and accurate data entry. You will work with CRM systems and collaborate with cross-functional teams to ensure timely