Remote Customer Success Manager - Maritime SaaS Growth

Ocean Technologies Group; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Job summary

Ocean Technologies Group is seeking a Customer Success Manager to own the post-sale lifecycle across onboarding, adoption and renewal. You will work with Account Management to ensure customers realize value and sustain relationships with senior stakeholders.

In this role, you will monitor health signals, drive product adoption through training, and coordinate escalation and renewal readiness while identifying growth opportunities across a global customer base.

Qualifications

• Experience in Customer Success or B2B SaaS environments.
• Ability to drive product adoption and user engagement.
• Strong stakeholder management and communication skills.
• Analytical mindset with usage-data interpretation abilities.

Responsibilities

• Own onboarding and activation from handover to go-live.
• Develop success plans and align with customer objectives.
• Drive product adoption through training and engagement.
• Track usage, value delivery milestones, and reviews.
• Monitor health scores and renewal readiness; mitigate churn.
• Lead executive business reviews and advocate customer needs.

Skills

Customer Success

B2B SaaS

Stakeholder Mgmt

Product adoption

Data analysis

Tools

Salesforce

Gainsight

Job description

Ocean Technologies Group is seeking a Customer Success Manager to own the post-sale lifecycle across onboarding, adoption and renewal. You will work with Account Management to ensure customers realize value and sustain relationships with senior stakeholders.

In this role, you will monitor health signals, drive product adoption through training, and coordinate escalation and renewal readiness while identifying growth opportunities across a global customer base.