Customer Success Manager

OneOcean Group

United Kingdom

Remote

GBP 60,000 - 90,000

Full time

47 hours ago

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Job summary

OneOcean Group is seeking a Customer Success Manager to manage the post-sale lifecycle from onboarding to renewal, ensuring customers realise value and achieve measurable outcomes. You will collaborate closely with Account Management to drive commercial outcomes and expansion opportunities, all within a UK remote working model.

In this role you will monitor customer health, coordinate with Professional Services, and advocate customer needs internally.

Qualifications

Experience in Customer Success or B2B SaaS.
Strong stakeholder and relationship management skills.
Experience driving product adoption and engagement.
Analytical mindset with ability to interpret usage data.
Experience with CRM and CS tools (Salesforce, Gainsight etc.).

Responsibilities

Own onboarding and activation for customers.
Develop success plans and track value realization.
Monitor customer health and retention risks.
Lead executive business reviews with stakeholders.
Identify upsell and expansion opportunities with Account Managers.
Provide data and insights to support commercial discussions.

Skills

Customer success

Stakeholder management

Product adoption

Data analytics

CRM tools

Tools

Salesforce

Gainsight

Job description

Customer Success Manager

Application Deadline: 1 December 2026

Department: Revenue

Employment Type: Full Time

Location: UK Remote

Description

Discover OneOcean:

OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group.

Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions.

At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.

Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance.

Why Join OneOcean Crew?

Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.
Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.

Navigating the position: Customer Success Manager

The Customer Success Manager is responsible for owning the post-sale customer lifecycle, ensuring customers achieve measurable value from onboarding through renewal and expansion. The role focuses on adoption, value realization, customer health, and retention readiness, working in close partnership with Account Management for commercial outcomes.

Key Responsibilities:

Onboarding & Activation

Own customer onboarding from handover to go-live
Define success criteria and customer objectives
Ensure structured enablement and onboarding plans
Validate early adoption and engagement
Working with Professional Services in supporting and delivering the scope of the customer needs

Adoption & Value Realisation